Greenwood Industries is a large, established Worcester roofing contractor — its Massachusetts home improvement contractor registration is active, and the company describes itself as a union shop operating since 1992, working commercial, institutional, and government roofing projects across the Northeast rather than typical residential jobs. BBB gives it an A+ grade.
The roofing work itself draws detailed, specific praise. Reviewers describe named foremen and crews — Gordon, Shawn, Sean Booker, and a crew member reviewers call Mush — handling projects like an elementary school's storm damage repair, a historic church roof estimate done with drone inspection, and a multi-month project at a state park through difficult summer heat. Several reviewers single out safety compliance, cleanliness, and communication on commercial job sites, and more than one describes wanting to work with the same foreman again on future projects.
Two separate and serious issues are worth knowing about, though, and they aren't about the roofing craftsmanship itself. First, reviews spanning 2022 through 2026 repeatedly describe dangerous driving by company trucks — cutting off other drivers, sideswiping a car and blaming the other driver, blocking an off-ramp, and one 2022 account describing a driver who pulled over and tried to fight a motorist who'd yelled at him. That's not a single incident; it's a pattern reported across six separate reviews over four years. Second, in an April 2026 review, a customer alleged the company has open workers' compensation cases from on-the-job injuries and is refusing to pay owed medical claims — a serious allegation about how the company handles its own workers, not about a homeowner's project.
Neither of those concerns speaks to the quality of a finished roof, and the reviews that do describe actual projects are consistently strong. But they're real, dated, specific accounts reported publicly, and worth raising directly — about vehicle safety practices and about how outstanding claims, if any, get resolved — before signing a contract, especially for a large commercial or institutional job.
For commercial and institutional roofing — schools, churches, industrial and government facilities — Greenwood Industries has decades of experience and a track record of skilled, professional crews, alongside a documented pattern of driving complaints and at least one unresolved labor dispute that any prospective client should ask about directly.
