Heritage Home Service

I can’t speak highly enough of Heritage!! So happy with our new system and the employees were all incredibly professional and thorough.

Review for Michael W. — Heritage Home Service (Plumbing) on August 22, 2026. We had an exceptional experience with Michael W. from Heritage Home Service this morning. After a very unpleasant blockage and gross overflow into our unfinished basement yesterday, Michael came out to assess the situation, confirm that it had cleared itself, and make sure there didn’t appear to be an underlying problem we were missing. He was beyond friendly, knowledgeable, and efficient. He took the time to understand what had happened, and then he thoroughly tested the system, confirmed that our toilets were flushing properly, water was running and even checked our septic tank, which had just been pumped two days ago, to make sure there was nothing evident going wrong at the end of the line. He explained everything clearly and made sure we understood what he was seeing and why. What I appreciated most was how genuinely consultative Michael was. He pointed out a likely near-future issue we haven’t proactively addressed yet: our aging water heater. There was absolutely no pressure or sales pitch—just thoughtful, appropriate guidance from someone who clearly knows his trade and wants to help a homeowner avoid the next emergency. I know some people aren’t fond of the fact that Heritage often lets customers know about other home services that may need attention while they’re already onsite. As longtime Heritage customers of more than 25 years, I can honestly say there have been times we’ve moved forward based on recommendations and plenty of times we’ve decided to hold off. It often comes down to how the information is presented, and Michael handled it exactly right: sincerely, respectfully, and with our best interests (and wallet) in mind. Two enthusiastic thumbs up for Michael W.! He provided exactly the kind of service experience you hope for when you have a stressful plumbing problem—and reminded us why we’ve continued to be satisfied Heritage customers for more than two decades. Thank you, Michael! Also props to both the original customer service rep, a gentleman, who I frantically called on Friday when the leak was underway, as well as the female I spoke to on Saturday morning that noted for Michael that he should come straight to the basement from the back yard to avoid my crazy goldendoodles! Superior, friendly service from start to finish!

Very good service! I called for service and within an hour Brendan was at my door step! Even though I had a window between 12-4! I would use them again.

Great service on electrical panel, clearly explained everything, fast and responsive

Replaced anti-siphon valve on outside faucet. Brandon arrived on time, quickly diagnosed the problem and repaired faucet. Excellent job keep up the great work. The work was done under warranty, no charge. I look forward to using Heritage Home Services in the future