Water-heater work — customer describes neat installation and on-time arrival
What does plumbing work cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Heritage Plumbing Boston. Use it to sanity-check bids, then get the real number in writing.
Written scope — one customer disputes an access-panel installation
Project pricing — one customer calls a faucet replacement steep
Heritage Plumbing Boston handles the urgent, messy jobs homeowners cannot postpone: plumbing repairs, drain and sewer work, water heaters, and emergency calls across Boston-area communities. The company says it serves residential and commercial customers, while BBB lists Heritage Plumbing Heating Cooling as an alternate name for Heritage Home Service.
Recent Best Pick reviews describe quick scheduling, clear explanations, and neat water-heater and heating work. One recent customer disputes the workmanship on an access-panel installation and says two outdoor-faucet replacements cost more than $1,000, so confirm both the written scope and pricing before work begins.
The profile lists an A+ BBB grade, accreditation, and licensed-and-insured status. It is a practical fit for routine plumbing, drain, sewer, and water-heater work, with emergency availability advertised on its own site; ask which license and warranty apply to your job.
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Most recent comments
Aug 8, 2026
Was fast to get done. However the workmanship was not what was agreed to. Before cutting into the wall we agreed an access panel would be installed. What was done was not what was agreed to . More than $1000 USD for replacement of two out door faucets is a steep price and to have a shoddy install is just sad. I showed the benchmark photo and received the inferior hack in the 2nd photo
I had an emergency with my AC and called Heritage. The woman who took my call was very efficient in quickly scheduling the service call. Nathan was the technician that came out and did a fantastic a professional assessment of the system and explained everything perfectly. He solved the problem and said the work was under a year guarantee. I highly recommend them.
Very happy with the service I received. Jason was very knowledgeable and went out of his way to answer our questions, not just about the original purpose of the service call, but about other systems in our house (eg: heating options). We will definitely be coming to Heritage for all our home plumbing and heating needs because of the exceptional service we received from Jason.
Heritage was amazing from start to finish. We were looking to add mini splits to the house for heating and cooling. CJ talked us through everything while he was doing the estimate for us so we knew exactly what we would be getting and why and how the installation was going to go. He was also very quick to respond to our queries when we were making our decision about who to go with for the install. Having the system installed just before the heat wave was an unexpected bonus! The guys doing the install were very professional and knowledgeable as well. They stayed till the job was done and were very respectful of our time and our needs for the house during that time. The project took 2 and a half days to complete and we are super pleased with everything! The house feels so much cooler and less humid and we haven't even been using all of the units! A huge improvement! Thank you so much! We will definitely recommend Heritage to friends in the area. Phenomenal service and phenomenal outcome!
I converted from a propane fueled holding tank for my hot water to an electric hybrid heat pump water heater. Chris and Dan (plumbers) and Bryce (electrician) did an excellent job. Everything was done neatly and the materials and components used are well made. The crew showed up on time and were very respectful of my property. A shower valve was also replaced in my bathroom. I never heard of Heritage Home Service before and glad that they did my job. I wouldn't hesitate to contact them again in the future.
