Hincman Pool & Spa

The shortest description of Hincman Pool & Spa came from a customer in 2024: a little pool store right on Highland, carrying a bit of everything you need for pool maintenance. It sits on Highland Ave in Salem, and the counter is what people write about. The draw is the family behind it. A reviewer in June 2026 who says they have been coming for more than thirty years credits Charlie and Marlene with steady advice on chemicals, and their son with hauling the heavy bags out and loading the car — "definition of local family business," in that customer's words. A 2023 reviewer put it more briefly: professional, fairly priced. They also open pools, and that is where the one complaint sits. In June 2023 a customer wrote that they had been told their pool would be opened by the end of May and heard nothing until June 20th, calling it unprofessional and disappointing. If you are booking a seasonal opening rather than picking up chlorine, get the date and a callback commitment pinned down before the season fills up. Google shows 4.3 stars across six ratings, but only four people have written anything — spread from 2023 to 2026. That is a thin paper trail for a shop customers describe as decades old, so the honest read is narrow: the counter earns loyalty from regulars, and the scheduling side of the service work is the thing to confirm before you commit.