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Jean Berry has built Home Solution Experts in Saugus around one thing: water heaters. Customers describe getting a quote within minutes of reaching out and a new heater installed the same day, with the old one hauled away as part of the job. Thumbtack lists him as a Top Pro in 2025 with 12 years in business and 129 hires. A May 2026 review described a full power-vent water heater swap — purchase, install and haul-away — at a reasonable price, with the reviewer already planning to call Jean back for a boiler next. Another review from that same month said Jean quoted a reverse-osmosis water treatment install the day after being contacted and came out the following day to do the work. In a 2025 review, a building manager had two hot water heaters replaced in a basement and called the pricing competitive and the installation seamless. Thumbtack shows a 4.7-star average from 59 ratings, with the large majority five stars; a small share, about one in twenty, are 1-star, though none of the five written reviews on file describe what went wrong in those. For a water heater or boiler swap, or a water treatment system install, Home Solution Experts is a strong call given how consistently reviewers describe fast quotes and same-day or next-day work — the small share of 1-star ratings on Thumbtack is worth keeping in mind, even though none of the written reviews here describe what went wrong.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Home Solution Experts. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Jean did an excellent job replacing my old power vent water heater. He did everything with a very reasonable price, from purchasing the new water heater, install and haul away the old one. I would definitely hire him again if anything else is needed (i.e. boiler change) and recommend him to others.
He was very prompt in responding and came next day. He was very professional and experienced. He did a great job. I would recommend him for installing RO water treatment system.
Jean responded to my request within five minutes of posting. I sent him photos of the water heater that needed replacing, and he provided a quote within an hour. He was able to complete the installation the same day. His work was clean, efficient, and professional. I would gladly use his services again in the future.
Jean was great to work with. I hired him to replace my water heater. He gave me a very reasonable quote. I reached out to him on Monday and he was able to come and replace the water heater on Wednesday. He was beyond punctual - he was actually early which was perfect. He completed the job in under 2 hours.
We had two hot water heaters replaced in the basement of our building and Home Solution Experts were the right choice! Very competitive pricing, great communication about our product options and seamless installation! Will def use again for any plumbing needs. Highly recommend!!
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1 change recorded — last scanned Sep 9, 2026.
Transparent diagnostics5.0
Honest, no-upsell service5.0
Rapid response5.0
Repeat, years-long customers5.0
Honest pricing5.0
