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In a November 2024 Google review, a customer described Curtis recommending two separate units based on the layout of their rooms and explaining how to apply for the rebate; in less than two weeks Chase came to install, and before he left, only four hours later, he demonstrated the remote controls and maintenance. Hometown Heat Pumps is based in Benton, Maine, and its website lists a service area that includes Waterville, Augusta, Bangor, Skowhegan and Belfast. Google shows 4.8 stars from 300 ratings. In December 2025 a customer who had lost their furnace wrote that the company came out the same day, made sure they qualified for a last-minute rebate, and was in and out in under two hours. In a July 2025 review, Laurie and Katie arranged for Matt to stop by on his way home from his last call of the day when the customer's heat pumps failed on a hot morning; Matt found a fried outdoor board within about 10 minutes and ordered the part. In May 2026 a customer wrote that Elijah was thorough cleaning the heat pump in their home. In September 2026 a customer with a system installed in 2018 wrote that after a June 18 visit the company said parts were on order, but the distributor told the customer the parts had been quoted on 06/19 and never ordered; the company had taken the outdoor unit, and the customer's calls and emails went unanswered. A July 2026 two-star review said a $1,500 labor and freon charge was followed by a coil repair quote that rose from $500 to $855, and that the company left electrical components exposed to the weather for a few weeks. In June 2026 a customer said a technician who had been doing the work for a few weeks broke a part off the machine. A February 2026 one-star review said two HVAC systems installed in September were not installed correctly. In September 2025 a reviewer wrote that the company did a sloppy install and got spray foam on the reviewer's wife's clothes. A July 2025 customer said the A/C must not have been hooked up properly and leaked on the floor, with no call back for a week. In a May 2025 review, a customer with a 4.5-year-old LG heat pump said the company deemed nearly everything in it bad and offered a new unit, while the retired installer found one bad part; a manager then told the customer "good luck." In 2022 a medical cannabis storefront wrote that the owner, Josh, refused to service units the company had installed.
“I'd second Valley and Hometown.”
“Have had very good experiences with both Dave’s World and Hometown out of Burnham. No complaints, fully compliant with Efficiency Maine for rebates/financing.”
“Also worked with Hometown out of Burnham and they were great.”
“Zero complaints and it’s worth whatever cost. We paid 12k after rebates but we added extended warranty and air purifiers. This was in May 2022. Hometown heat pumps.”
I am beyond disappointed and have been left scrambling to ensure I have heat this winter. Do not hire! I have been a customer of Hometown Heat Pumps since 2018, when they installed a system in my home. In May, I reached out to share that my heat pumps were not working, after they had just repaired and serviced them that September. They stressed how busy they were but made time on June 18th. They then claimed that my parts were on order, and that they would come back to complete the repair when they came in. I have touched base with their team nearly every week since, hoping for an updated timeline on parts, while they continued to blame Daiken. I called Daiken and was informed that due to my warranty, Hometown Heat Pumps should be installing a new system/providing a solution within 10 days if parts are not available. This did not happen. When told I should call the distributor myself, I did so and was told by the distributor that parts had been quoted on 06/19, but never ordered. I called back in to share the news and was told that there “was no way that was true” and that they would call the distributor asap and get back to me that day with an update. It’s several days later and I’ve been calling and emailing with no response. To make matters worse - they physically took my outdoor unit, so I don’t have the equipment (that I own) on hand to have it repaired by someone else. Unfortunately, as a long time customer, this business seems to have gone downhill in the past two or so years. I understand being busy, but this is just unacceptable.
Done with this outfit for services. I bought 2 units off them several years ago and had them installed. Regularly maintained them. But thier labor rates are absolutely ridiculous. They give you 12 year free parts, but they get it back in thier labor rates. They fixed them last July charged me $1,500 for labor and freon recharge. And they forgot the outside covers back at the shop and left my electrical components exposed to the weather for a few weeks til they got ba k into town. The heat pumps broke again 4 months later, with one interior unit needing a coil and told my wife $500 for a quote the day they came out to diagnose the issue, (which was $150 just for that), and then told me today "oh that doesnt include freon". And it jumped up to $855. And "we dont know when the part will be here". If your looking for heat pumps, dont go here. No big deal dont mind baking in the heat and its my o ly source of heat in the winter
I had Hometown Heat Pump Service my Heat Pump last Spring the Service Technician that showed up had only been doing it for a few weeks we had lengthy discussion he was electrician working this job in the interim. The job took much longer than anticipated and he broke a part off my machine..which he told me about after he was done. The part took 3 months to come in ..and my heatpump has blown nothing but hot air on the cool setting. Which my heatpump had no issues prior to their visit!! Ive called them several times but they keep telling me their Technician couldn't cause this issue but when I Google the problem Google identifies the issue right away. I did like this company until they sent over Technicians that weren't properly trained and they failed to take responsibility for the problems !
I would NOT recommend this heat pump company. After a year I’ve had nothing but problems with my unit throwing codes and doesn’t even work. Leaks inside the heat pump and causing rust! They also never came and fixed it when asked.
The gentleman that u sent you mu home was amazing. He was very polite and professional and did a through job. I would definitely recommend u people
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1 change recorded — last scanned Oct 29, 2026.
Typical your area range for this kind of work, from regional averages — not a quote from Hometown Heat Pumps, Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
