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Houlton Septic Services pumps septic tanks and rents portable toilets. A recent customer describes poor communication and a history of no-shows, says the business claimed issues with vehicles, state permits and spraying fields, and wrote that things were better under the past owner. In 2026, a customer said he offered to come the next day to pump their tank, never showed up and stopped answering; a few weeks before that review it happened again, with a broken-down truck given as the reason. A 2025 customer said they tried for three weeks to get their tank pumped, with one no-call, no-show and a second missed date, and finally called someone else. In 2025, a customer said they waited two weeks for him to say he was coming, and he never called or showed up. A 2025 customer worried about smells from their septic system said the help started with troubleshooting on the phone, and once a visit was needed he came when he said he would and solved their problems. A 2025 customer whose septic backed up on Christmas Eve said he promised to come as soon as he could and call ahead, and that the issue got fixed partly through his suggestion and advice; that customer did not need the tank pumped. In 2024, a customer said Lindy scheduled septic pumping for their camp and Patrick arrived right away. In 2023, a customer said the company handled portable toilet rentals for their wedding in Littleton, ME, and called it easy to work with and affordable. Its BBB grade is A+.
Poor communication and no show history. Claims issues with vehicles, state permits and spraying fields. As others have recently reviewed, past owner was excellent... not so much now. Go elsewhere.
This guy is an absolute JOKE!! Called him to pump out our tank last summer. He said, I can come tomorrow. Ok great. Then he goes off about all the troubles he's having with customers & his truck. Never showed up. Never called us back. We called again same old poor poor me story. He never did show up then wouldn't answer his phone. Great business person......So few weeks ago we called him again. Oh guess what. Same Old song & dance. Truck broke down again but was gonna be here ASAP. What a joke. Never showed up. Won't take our calls. Don't waste your time people. You can get someone from out of state to show up before he ever will. Styles on Dyer Brook is amazing and he shows up without a poor poor pitiful me bullshit sob story.
Christmas Eve and my septic backs up. I called Houlton Septic expecting 3 or 4 days before he could make it out. When I told him I understand if he can’t make it right out because of the holidays, his response was “Well it’s the Holidays for you too. I’m working on something right now, but will get over to you as soon as I can. I’ll call you and give you a heads up.” Not to mention, he remembers me and said that he was he 4 years ago when I just bought my house. In the end, I got the issue fixed. Partially due to his suggestion and advice. I didn’t need my tank pumped, but I can assure you, he will always be my first call to have it done.
Tried for 3 weeks to get this guy to come pump out our septic tank. First time, he was a no call, no show. Second time, he said he’d be here next week, he didn’t show up. We finally ended up calling someone else to come do it. If you’re running a business and something goes awry, at least have the decency to call the customer and let them know. Very unprofessional customer service, in my opinion.
I have been trying for three weeks to get them to pump my septic and I have had no luck at all
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2 changes recorded — last scanned Oct 31, 2026.
