Hub Restoration LLC

Hub Restoration LLC's paperwork looks clean — an active Massachusetts home-improvement contractor license, an A+ file with the Better Business Bureau — but the only three reviews it has ever collected are unanimously one star on Google. Jason Umbro has run the Braintree company since forming it as an LLC in November 2015, about a decade now. Look past the credentials and the picture changes. Every review the business has, all posted back in 2022, tells the same decisively negative story, with nothing anywhere else in its public record to offset it — no independent account of a job that went well, no photos, no detail beyond the complaints themselves. The formal ratings don't agree with that story either. BuildZoom, which scores mostly off public permit and licensing records rather than customer reviews, puts the business at 92 out of 100, and the BBB grade sits at A+ — but the BBB file itself notes the company has never actually sought BBB accreditation, and neither score reflects what its Google reviewers describe. Treat the license and the letter grades as a starting point, not a verdict. Ask directly about the reviews visible online, put the scope of work and a payment schedule in writing before anything starts, and look for recent references beyond what a directory shows.