Hydrocare Pools & Spas

Hydrocare Pools & Spas opens, closes and services pools and hot tubs. Its website lists pool opening and closing, cleaning, liner replacement and hot tub and spa services, and the company says it has been in business 17 years. It names a service area running from Torrington and Waterbury to Hartford, New Haven, Stamford and Danbury. A recent customer said Zac and Shannon closed the pool and brought a new pool cover. A recent customer said Jon and Charlie repaired leaky plumbing in a spa, were on time and charged reasonable prices. A recent customer said the pool water was clear within 48 hours of the opening. A recent customer said Zach and Anthony answered at least 20 questions and helped identify the pool equipment that came with the house. Scheduling is where things go wrong. A recent customer said the company was two weeks late to open and close the pool this time and randomly shows up in the yard. A recent customer said the company was a no-show on the first two days of a weekly pool service. A recent customer said the company never showed up for a property's pool opening. A recent customer said the technicians are professional and reliable, but reaching the office by phone is nearly impossible and voicemails go unreturned. A recent customer said they were double charged for the final installment on a hot tub, and Capital One ruled in their favor on an appeal. A 2025 customer said they called "last summer" about a hot tub leak; that customer said the company did more work in April and claimed it was fixed, and the tub then lost half its water in a single day. In a 2024 review, a customer said the company put a $125 Walmart pool cover and $25 water holders on the pool and charged $1,270. In a 2020 review, a customer said that after mice chewed through a hot tub's control-box wiring, Jonathan had a service technician at the house the next morning to drain the tub, flush the piping and add antifreeze.