Ideal Floor Covering Inc

We worked with Ana at Ideal Design to select tile for our new bathroom and foyer and a runner for our stairs and hallway. She is the best! She has excellent taste and helped us select the perfect colors and arrangements, helping us stay within our budget - never pushing pricy options. Each time we visited with Ana, she had several samples and options ready for us to see, which made the selection process even easier. She also came to our house to help measure, ensuring we were making all the right decisions and even helped us with some non-flooring design questions. Ana and Ideal Design did an absolutely fantastic job at reasonable prices. I highly recommend!

Anna was extremely helpful in assisting me with the selection of my kitchen tile backsplash. After I shared the color of my cabinets, flooring, and countertop, as well as the style I had in mind, she carefully curated a few glass tile options that complemented my space beautifully. She also allowed me to take a sample home to see how it looked in my kitchen, which made the decision process much easier. One issue I had with her was that she didn’t always call me back timely or at all, so I had to continuously follow up. I absolutely love the final choice. Thank you, Anna, for your excellent service—four stars. I experienced two challenges, the grout arrived significantly later than the tile and the installer ran out of tile because the warehouse initially missed including one box of tile. Why couldn’t they improve their customer service and deliver this to my house, it would not have been an inconvenience at all? Fortunately, both issues were resolved, and I’m very happy with the overall result.

Hi there, this review is about both Ideal Flooring but mainly about the exceptionally talented, knowledgeable, and kind store associate Jane! I have been working with Jane now for a couple of weeks and I can honestly say without her expertise and input I would have been entirely lost. She has been incredibly patient and beyond helpful. I went in looking for 1 item and with Janes detailed help and discerning eye I’ve been able to complete the look for 2 full rooms, bathroom, and flooring for a staircase. She made things feels streamlined. I cannot say enough about her. If you need something done with great attention to detail and a lot of TLC, go seen Jane!

If I could I would give Ideal Floor zero stars I would. Our experience for a 3 bathroom renovation was nothing but negative. We were given a variety of misinformation on tiles that ended up costing us significantly more money. But the biggest issue is that they were not willing to own up to their mistakes or to try to work with us. Before the project started our tiler warned us not to use them but sadly we did and thought everything would be fine. Warning bells should have gone off when I walked into the store for the first time and overheard an irate customer screaming at Diana, the showroom manager, about a mismanagement of a project they did for them. Lastly, all tile ordered is final sale. Most of their competitors will take back unused tile. So beware!

This is a late review but everything about our experience with Ideal Flooring was bad. Service & installation both terrible. Lightly used stair and upstairs carpeting was poorly installed and is bubbling all over. Also had hardwood flooring installed and service on that was really bad by store employee. Basic area measurements were miscalculated and left us with open tack strips for several days on carpet. Now apparent it was installed by an amateur hack.