Longfellow Design Build

Longfellow Design Build is a Falmouth-based design-build firm founded by Mark Bogosian, with press accounts placing its start in either 2012 or 2013. The company holds a registry-verified Massachusetts Home Improvement Contractor license (#176959) and is a BBB Accredited Business rated A+, with a stated services roster spanning architectural design, custom home building, kitchen and bathroom design, and historic renovation. Homeowners who hired Longfellow consistently name specific in-house staff who saw their projects through — project managers Rafael Santos, Tom P., and Mario, designers Hailey and Kelsey — across a decade of reviews. Kitchen and bathroom work draws particularly detailed praise: one reviewer describes a full gut kitchen renovation, another a kitchen and bathroom remodel built around materials chosen in the company's Falmouth showroom, and a third a kitchen relocated and rebuilt after a burst pipe. The firm's historic-renovation work has been recognized industry-wide, including a Gold PRISM award for a historical restoration under $1 million. Several reviewers describe returning for repeat projects — one family across two homes, another across three houses — and the most recent six months show five reviews with none negative. Worth asking about before booking: a recurring minority of reviews, concentrated in 2023-2025, describe pricing and communication problems. One 2024 review describes a $3,000 non-refundable "design fee" followed by a quote the reviewer says ran 80-150% above competing bids, with a refund request refused. Two reviews describe an 8-month kitchen renovation with missed target dates and communication the reviewer called unanswered or dishonest. A January 2025 review alleges being overcharged and having a deposit withheld, and a 2023 review describes unsupervised laborers, workmanship it calls poor in the details, and damage to a front yard on an otherwise completed renovation. A Better Business Bureau review separately describes flooding at a neighboring property that the reviewer says began only after Longfellow razed and rebuilt a nearby home. A separate 2024 one-star review appears to describe a subcontractor's payment dispute over plumbing work rather than a homeowner's renovation experience. Longfellow looks like a strong fit for a Cape Cod or Greater Boston homeowner planning a substantial kitchen, bathroom, or whole-house renovation who wants a single design-build team and is comfortable with the firm's showroom-driven process — but given the recurring complaints about design-fee and pricing clarity, it's worth getting a firm, itemized quote in writing before any design fee changes hands, and asking recent references specifically about communication during the build.