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A recent Google customer who found mold in a basement says Nick and his team had the mold tested, explained the process and handled the remediation from beginning to end. That is the kind of call Initial Response, LLC, which also goes by Initial Response Restoration, gets: its BBB profile describes its services as water damage restoration, fire damage clean-up, mold remediation and wind damage repairs. A 2025 customer said they responded fast to an emergency call, showed up within the hour, found the problem and contained the leak, all under 2 hours. A 2025 reviewer wrote that they removed the damaged sheathing and shingles, cleaned up and sealed the area until the contractor could replace the damaged parts. A 2025 customer said Isaac and Nick mitigated water damage in the kitchen. A 2025 customer said they gave a free consult and told the customer there was no need to hire them. On Google the company holds 5 stars from 89 ratings, and its BBB grade is A+.
I recently discovered mold in my basement and wasn’t sure where to start. Nick and his team took care of everything from beginning to end. They had the mold properly tested, explained the process to me, and handled the remediation professionally and thoroughly. The difference is unbelievable. My basement feels completely different and honestly feels like a whole new portion of my house. Nick and his team were professional, respectful, and made sure everything was taken care of the right way. I highly recommend Nick and his team to anyone dealing with mold or any type of restoration issue. They did an amazing job and I couldn’t be happier with the results!
Honestly all the nice words still wouldn't be enough to describe how great of an experience it was working with Initial Response Restoration. From the phone call to the on-the-job experience. They were fast to respond to my emergency call, knowledgeable with a on the spot action plan for my particular situation. Showed up within the hour, found the problem contained the leak, all under 2 hours. They displayed a level of professionalism and work ethic that I haven't seen in a very long time. The best business experience I've had yet in 2025. Thank you again guys!
Great job, they removed all of the damaged sheathing and shingles, cleaned up completely and sealed the area until the contractor can replace the damaged parts. They were incredibly courteous and considerate of our property. I would highly recommend Initial Response Restoration. Matt
They gave me a free consult and let me know I didn't need to hire them! I'm so grateful for the professional advice snd honesty! 🙂
Isaac and Nick did a great job mitigating water damage in the kitchen. They were professional and knowledgeable. I highly recommend Initial Response.
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