- B- BBB rating
- 4 reviews in the last 6 months
- 6 customer photosOf completed work
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Irving Energy's website lists propane and heating oil for the home, along with service and equipment, and says the company has been in business for 102 years. The website also lists 24/7 emergency service. A recent customer on automatic oil deliveries says their tank ran out one night; the driver who came hours later filled the tank but would not bleed the lines, a tech talked them through it over the phone, and the manager of the Amherst office argued with them before offering a credit. A recent propane customer says a driver threw his hose over a locked gate with an electric fence, and that they have had to call for fills despite being on automatic fill. A 2026 customer with an annual oil burner service plan said a technician set the boiler by eye after a soot shutdown, and in less than 7 days the heat shut off again with soot everywhere in the house. That 2026 customer called the Concord service office a complete disaster. A 2025 customer in Webster said the Concord office missed a regularly scheduled delivery and three promised dates, leaving them on fumes. A 2026 customer said an urgent heating oil delivery never came after the company said it needed to inspect the tank first, by an email the customer said never arrived. A 2025 propane customer said the driver left the bleed valve open on the first delivery and they had to call 911. A 2023 customer said Ron came out in a very timely manner for a no heat issue. A 2023 customer said their oil deliveries were always on time. A 2024 propane customer said Kayla got them back on the Monday schedule after they ran out. A commenter in r/newhampshire writes that Irving energy is now charging a yearly fee for propane tanks and says they found out while paying for a delivery. In 2025, a commenter in r/newhampshire wrote, "We're in southern NH and have been happy with Irving."
“I literally just saw this on my bill never once was notified of a new charge.”
“I was not among them, I found out when I went to pay for a delivery.”
“$39 per year is bullshit too.”
“Irving energy is now charging $39.99/year for the propane tanks that have been sitting in our backyards for years.”
“I believe Irving is one of the ones that refuses to sell tanks.”
Very disappointed with the lack of communication regarding account charges. They added new fees to my bill without any prior notice, email, or warning. Customer service does not seem to care about losing a client.
It is not best practice to increase prices at the pump before changing the signage to reflect the correct price. Change the the signs first! No one likes going to the pump to see that the advertised price is incorrect and you have to pay more per gallon! Do better!
Despite being a customer for thirteen years with a perfect record of on-time payments, I feel that my loyalty has not been valued. It appears the company prioritizes profit over long-term customer relationships. I hope that sharing this feedback highlights the importance of customer retention and loyalty.
Clean and very well stocked.
When I first signed up for the Irving propane service with the house I just purchased, I told them at the very beginning and numerous phone calls later that I have a gate that is locked and that there's an electric fence due to the fact that I have 6 huskies. They're supposed to give me a 24 hour notice before they show up so someone can put my dogs up and open my locked gates. This last time they came to fill up my tank one of my children, who happened to be awake, saw the guy throwing his hose OVER my gate that could have hit and damaged the electric fence wire. My child stopped him to let him know the fence is hot-wired ( there is a sign on the gate as well) This has been an ongoing issue since 2024 as well as me having to call for a fill even though I am on an automatic fill. My tank has gotten down to 10% during the heart of winter and they told me "You have plenty to get through the next few weeks." Absolutely dissatisfied with this company.
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