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A 2025 reviewer who wrote as an HVAC contractor said they refer customers to Ives Bros. for oil delivery and oil burner maintenance. The company says on its website that it has served Eastern Connecticut homes and businesses with heating and air conditioning since 1917, and a CT Mirror photo caption pictures fuel trucks at Ives Bros. in Willimantic. Its BBB page shows an A+ grade and accreditation. A recent Google reviewer called it a full service heating company in Eastern Connecticut. A 2026 customer said the oil delivery men were always professional and the service guy was always on time. A 2021 customer wrote that they bought heating oil from the company, had their burner serviced yearly, and had just had a 35-year-old oil tank replaced. A 2023 customer said Ives had been their oil supplier for over 54 years. A 2024 customer praised Ted and his crew for attention to detail and recommended them for oil delivery and plumbing needs. In a 2014 Angi review, a customer said the company fixed furnace problems when they came up and got oil out as soon as possible. A 2026 customer wrote that a service tech asked for a check up front before any work was done on the heating system, then left the old heating tank opened and undone. That 2026 customer said the service manager would not help further and was booked out weeks, leaving the household on space heaters. A 2026 customer of nearly five years said that after prepaying for oil when the house ran low, the person on the phone met the call with indifference and said no other company would deliver before the weekend; that customer said the drivers were always very nice. A 2024 customer said a working boiler stopped functioning after a tempering valve was replaced, and that staff told them to call the previous servicer. A 2022 customer called the company reliable and knowledgeable but said its prices were not the lowest in the area and the techs were not particularly helpful or friendly. A 2025 customer said they were happier after switching to a company that communicated more openly.
“Ives Bros”
“Fuel trucks at Ives Bros. in Willimantic. Credit: Shahrzad Rasekh / CT Mirror”
Best full service heating company in Eastern Connecticut. Just call and find out!
The service has always been fantastic. We so appreciate the service team !
Very very professional courteous and helpful oil company delivery men always professional and service guy always on time and reliable service friendly
Always great service. Great Staff!
Service department scam! Poor service came from a service tech here. Asked for a $600 check up front and said I needed to write it before work was EVEN done to my heating system. Magically when my husband came from work, the service tech didn't need the money, and all of the sudden what he was going to originally replace wasn't as important as a cracked heading in the heating system. EDIT: my husband was the one who told him to stop all work because we didn't need an ignition switch fixed, we knew our old furnace needed to be replaced. We didn't want any new services and we requested to have a quote for a replacement as the safety issues we wanted addressed were misunderstood by the technician. My husband told him if he had started it up my home could have caught fire.So we requested he got lost and my husband saved us all. The protocalls and manners of the service tech was like the jiffy lube of oil changes, the mcdonalds of fast food! TRASH! All the service tech said was it needed an igniter, poor communication and service to only have the tech rip open my old heating tank leave it undone and in time for the holidays! Happy valentines day, this disabled mom with children are living off of space heaters until I find someone with a half a brain that works! Upon telling the service tech manager he said he couldnt help any further and he was booked out weeks. He mentioned all my claims were a misunderstanding. Sounds to me like a lot of cover up for a geriatric worker who cant get fired! DONT USE THEIR SERVICES, CONSIDER YOURSELVES WARNED!
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