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A garage-door cable snapped the night before one customer was moving. In a July 2026 Google review, they said J & A Overhead Door sent Jeremiah the next morning, made the repairs and explained both the replacement parts and their costs. An April reviewer described a same-day arrival by Brian and praised his explanations. Based in Westfield, J&A says it handles garage-door installations and emergency repairs for homeowners across Western Massachusetts and Northern Connecticut. The company reports 11 years in business and advertises free estimates and 24/7 emergency service. It also says it is insured. An August 2026 reviewer described two garage doors failing three days apart. The company was already in the area when the household called and came over to inspect them. According to the reviewer, Jeremiah repaired one side with spring replacement and adjustments, then replaced an old motor, rails and springs on the other. He also replaced the outside keypad. Heather brought a needed part from the office, and both helped the customers connect their phones for remote door access and camera viewing. The reviewer said Jeremiah finished in about two hours. A June 2026 customer praised a new opener installation, said their questions were answered and reported that J&A's quote was lower than the other quotes they obtained. In a December 2025 review, another customer described a garage-door and opener installation in a built-in garage after others had told them it could not be done. They praised the timing and price. Google lists a 4.9-star average from 113 ratings, and the Better Business Bureau gives the business an A+ grade.
“https://www.jaoverheaddoor.com/ Ray is great!”
My husband called to see if we could set up an appointment and it just so happened that they were in the area and said that they would be right over to see what was going on with both of our garage doors. They both broke down three days apart from each other. Jeremiah was amazing. He knew exactly what was wrong and immediately got to work. He didn’t waste any time. He repaired my husband side. We had to replace the springs and door adjustments. And then the motor on my side was dead. It was old and he replaced it, put new rails up, new springs knew everything. He also put in a new Garage Door pad outside to replace the other one. They got us hooked up onto our iPhones to the garage door openers with the camera and we’ll be able to tell with our phones whether our garage doors are open or closed and we can actually close it or open it from anywhere we are. There’s also a camera inside the garage door opener and I can view it on my phone. Heather came from the office to drop off a part that he needed and they both got us connected on our cell phones to access the garage door remotely. We’re in our 70s and we never would’ve been able to do it. They could’ve told us about it and told us how to do it and left, but they didn’t. We could not have asked for better service. He was amazing and he didn’t stop working for a second. He just went along and within about two hours, he was finished. Very professional very very nice people. I would recommend them to everyone. Extremely satisfied, very happy customer
Very happy with service from J&A. They responded so quickly to our request for a quick repair as our garage door cable snapped the night before we were moving! Jeremiah came the next morning and made the necessary repairs. He carefully explained what needed to be replaced and the associated costs. Definitely recommend their services!
I had an amazing experience with J & A Overhead Door installing our new garage door opener system. They answered all of my questions, were prompt, and most importantly professional and kind throughout the entire process. As a first-time homebuyer, cost was a huge factor in making my decision, and after getting several quotes, they beat every other company by far. I truly appreciate the great service and will absolutely be using them again in the future!
Brian showed up the day I called. That man knew everything about garage doors and could explain in detail for all to understand. Great family run business. Highly recommend.
I am super happy with my install of garage door and opener. For years people said it could not be done with my built in garage. Not only did they do it but in a timely manner. Super professional and was reasonably priced
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2 changes recorded — last scanned Oct 1, 2026.
Replacement workmanship4.2
Same day arrival3.9
Garage-door help within an hour4.3
Door cable repair4.3
Garage door preventive maintenance4.3