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J & R Appliance Repair is an appliance repair business that lists New Milford as its service area. The company says it has been in business 47 years, describes itself as veteran-owned, and promises a 2-hour window for repairs with a 90-day labor warranty. A 2025 customer said J&R repaired a DCS range on two occasions, diagnosed the problem immediately and had the parts on the service vehicle each time, so there was no wait for shipping. A 2023 customer said Joe found that a Kenmore Elite dryer that stopped heating needed a new resistor and fixed it in a couple of hours. A 2024 customer said a $125 service call got the water and ice maker working properly. A 2022 customer said Ron fixed a dishwasher that customer had expected to throw out. A 2021 customer said Ron fixed an oven with a new part he had on his truck. A 2026 customer said J&R refused to work on a washer that wouldn't spin because some panels had been left off, and a different company fixed it the next day. A 2021 customer gave two stars after three visits on an LG washing machine that could not be fixed because of a discontinued computer board. That 2021 customer wrote that Joe blamed the failure on the door being closed too hard and wanted to be paid before the unit was fixed, and said the bill for their time came to $101.
“I’ve used J&R Appliance Repair in New Milford.”
My washer wouldn't spin so I tried to fix it myself by doing some common sense easy things like take off a few covers and make sure no wires shook themselves loose. Everything looked good so I called J&R. Before they arrived I debated whether I should put the panels back on. In the end I figured it might make it easier/faster for the technician if I leave the panels off. I incorrectly assumed that if they need the panels back on, they would know how to put them back on. After all, if it took me 10 minutes to take it apart, it should take a professional 5 minutes to put it back together. If they had to charge labor for that I would understand. The response upon arrival was an absolute refusal to work on it because some panels were off the machine. I made an appointment with a different company and the tech came out the next day. He held down the door close button with his thumb, ran some sort of test, said he knew what the issue was, and had it fixed in 20 minutes. Some people will find any excuse they can to not work.
I never consider calling anyone else. I’ve relied on them for years to do professional service at a fair price.
Excellent service. I've used J&R to repair my DCS range on two separate occasions, most recently in May 2025. Each time, they diagnosed the problem immediately and had the parts to repair the range on their service vehicle. So, I did not have to wait for shipment of parts. They answer phone calls quickly, arrive on time, and are very professional. I will only use for J&R for any appliance repair and strongly recommend them.
Great customer service!! I have used them twice now and both times the customer service has been great. They are professional, timely and reasonably priced. It’s great to support a local business too!
Super quick and Fast service. Good pricing. Highly recommended in Litchfield county CT.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Oct 14, 2026.
State-verified HVAC license since 19853.2
