James Roberts Roofing

A May 2025 Google reviewer accused James Roberts Roofing of taking advance payment, abandoning an unfinished job and refusing to return the remaining budget. The customer said the unfinished work was left without a tarp, allowing snow and rain into the building, and that materials and tools remained in the yard for months. They also alleged that the contractor tried to hide the job from the building inspector and tried to make them pay a stop-work penalty. These are the customer's allegations. The Westhampton business advertises new roof construction, roof repairs, and gutter installation and repairs. Its website names Northampton as a service area, offers free estimates and says it has been in business for 25 years. The Better Business Bureau profile attributes additional offerings to the company, including siding, windows and skylights. Its Massachusetts home improvement contractor registration, number 117154 under James Roberts, is expired. Other dated customers described different experiences. In a November 2025 Google review, one praised punctuality, fair prices and doing what was promised, recommending the business for roof repairs or driveway plowing. A December 2024 reviewer thanked Mr. Roberts for his service. Google lists a 2.8-star average from 11 ratings. A September 2018 reviewer described waiting weeks for a rubber roof on a dormer. The customer called the office and spoke with the owner's wife; the owner then called back, said the materials had just arrived and promised to come in two days. The customer said the work was done fine but was unhappy with the service and would not hire the business again. An August 2010 reviewer alleged damaged gutters, plantings and screens, nails left in the yard and driveway, and work starting early despite a request for a later arrival. That customer said nails had ended up in their tires and described noise at 5:30 and hammering at 6:30 in the morning.