Verified record
A 5-year-old washing machine a recent customer expected to replace was working again after Jason's visit; that customer says he showed up when he said he would. A recent customer says JB's came out and repaired a failed igniter on their stove and was appropriately priced. A recent customer whose washer/dryer combo was under warranty, and whose warranty company said there were no technicians in the area, says he got back quickly, came to check it out and fixed it right then at a reasonable price. A 2026 customer said Jason had repaired multiple appliances in their Hanover home. In a 2025 review, a customer said Jason fixed a Samsung dryer within 30 minutes with common parts he already had in his truck, and leveled the machine without being asked. A 2025 customer with a Kenmore refrigerator-freezer and a Kenmore over-the-range microwave said the first service call fixed the water filter extractor, and a second call with parts, at no charge, fixed the freezer wiring and installed their new GE over-the-range microwave. In a 2025 review, a customer said Jason replaced the motor brushes on a KitchenAid stand mixer dropped off at his garage. A 2022 customer described months of visits over a dishwasher that kept losing heat, with three parts replaced and no charge for the visits, and said Jason later installed a new one within two days and took the old one away for free. A recent customer says Jason charged for a service call to diagnose the problem and quoted the repair, then did not respond to several follow-ups. In a 2025 review, a customer said Jason did not call or show for the return visit to install a washer main board and did not respond to messages; that 2025 customer's update said Jason later apologized and gave a full refund for the service appointment and the part. A 2023 customer said Jason came out 3 times to fix the same thing and did not call or show the fourth time, and that another place later found connections left loose and wire ends damaged. In a 2023 review, a customer said he took money to order a part for a gas stove and the part and follow-up never came. A 2022 reviewer writing for a company around the Claremont area said it took weeks to get a reply about a washer and multiple voicemails went unanswered.
I really thought we were going to have to replace a 5 year old washing machine. Jason showed up when he said he would, was very knowledgeable, and left us with a working washing machine. Thank you!
I’m very disappointed with my experience. Jason came out to diagnose the problem, charged me for the service call, identified what he believed was causing the issue, and provided a quote for the repair - which I was happy and prepared to pay for. Since then, I have followed up several times but have been unable to get a response from him. Unfortunately, it appears that several other customers have had similar experiences with a lack of follow-through and communication. I expected much better after paying for the diagnosis and making it clear that I wanted to move forward with the work.
Came out and repaired our failed igniter on our stove. Very responsive, professional, and appropriately priced.
Had a washer/dryer combo under warranty but the company said there were no technicians in my area. Call JB’s Appliance and he got back to me quickly, scheduled time to come check it out and he was able to fix it right then and was reasonably priced. He was friendly and professional. Extremely satisfied customer!
Jason has repaired multiple appliances in our Hanover home. He has been incredibly responsive, knowledgeable, polite and personable. I cannot recommend him more highly.
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1 change recorded — last scanned Oct 18, 2026.