Jim Trombly Plumbing, Heating & Cooling

Call Jim Trombly for a second opinion and you may not need the first one. In a 2021 review, a homeowner whose propane boiler had been red-tagged by another company with $3,800 of work attached had a technician named Dylan clean it, replace two Hy-Vents for $51 in parts and two hours of labour, and report the burners as rusty but working. In a December 2024 review, a project manager called Rocky found a failing hot water heater still under warranty while sorting out a dead furnace in Auburn. In a 2023 review, Rocky talked a customer through a water-heater leak over the phone, then an HVAC fault five days later, without sending anyone out at all. The Manchester company says it has served southern New Hampshire since 1967. Its New Hampshire plumbing licence, MBE0002408, is active, the Better Business Bureau grades it A+ with accreditation, and 109 Google ratings average 4.5. The written history is thinner than that rating count suggests — 21 reviews since 2021 — but the ones people wrote run long and they repeat themselves: same-day arrival when the heat quits, a call before the truck arrives, prices described as fair. In a January 2022 review, a homeowner whose basement heat died called around and found companies that never rang back and others booked a month out; Trombly answered, scheduled two days out, then rang with a cancellation and came the same day. The work spans both trades — boilers and furnaces replaced, a tankless unit and furnace serviced in April 2026, a baseboard system relocated, and a sink and toilet plumbed into a new basement room. The one severe complaint is about the office, not the wrench. A customer who called on 15 November 2023 and described their furnace in detail waited until 1 December, took the day off, got two confirmation calls that morning, and was then told at the appointment hour that the company would not touch that furnace — leaving them with no heat and no hot water. A Better Business Bureau reviewer separately describes a furnace diagnosis that proved wrong, with the repair that followed achieving nothing. And in a January 2024 review, a customer of more than a decade needed a furnace motor shipped overnight from the Carolinas mid-January and was charged $400 for the shipping alone. They are a good call for heating that has already failed, and a better one for a second opinion on somebody else's expensive recommendation. Confirm on the phone, in specifics, that they will service your make of equipment before you take a day off for the appointment.