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JM Appliance Service is a one-person operation run by James Monroe — reviewers call him Jamie or James interchangeably — working out of Worcester on washers, dryers, refrigerators, dishwashers, and stoves. The company has been BBB-accredited with an A+ grade since 2010, and BBB's own profile lists the business as started in 2002. What comes up constantly across five years of reviews is honesty about whether a repair is even worth doing. In a 2025 review, a homeowner said James was upfront that replacing a broken dryer motor might make more sense than fixing it — even though a new purchase would mean less business for him — and only replaced the motor once the homeowner decided that made more sense. A 2026 review described him declining a repair outright because it wasn't work he could do, then referring the caller to a company that turned out to do excellent work. That pattern — flagging when a repair isn't worth the cost, or isn't his to do — repeats across reviews going back to 2021. Response time comes up almost as often: reviewers describe him calling back within the hour, showing up the same day or next, and explaining the diagnosis and the fix as he goes, sometimes showing the broken part before replacing it. A 2025 reviewer needed a dishwasher fixed and said he arrived on time, explained the problem, and gave advice on preventing it again. One thing worth a quick question: the company's own website states it was 'Locally Owned Since 2002' while elsewhere advertising 'Over 30 Years of Experience' — the two tenure claims don't line up, and BBB's own listing tracks the 2002 date rather than the longer one. For straightforward appliance repair in the Worcester, Shrewsbury, and Holden area, JM Appliance Service has an unusually consistent, specific track record built almost entirely on one technician's direct relationship with customers — worth confirming current availability and appointment windows, since the operation appears to be a single person.
“As for a plumber JM Appliances has been pretty good for me but have only had them over once.”
“I would check out JM Appliance Service”
I called about a repair, and rather than take the job or leave me hanging, they were upfront that it wasn't work they could do — and then went a step further and referred me to a company that could. That referral turned out to be excellent. Honesty like that is rare. It would have been easy to say nothing and let me figure it out myself, but they took the time to point me in the right direction. That tells you everything about how they operate. When I have work that IS in their wheelhouse, they'll be the first call I make. Highly recommend a company with this kind of integrity.
I thought my washing machine was a finished, but I needed confirmation from someone in know! I called Jamie at JM Appliance. He called me almost immediately and asked what was going on with my washer. It was a Sunday! He said he would stop by Monday when I got home from work and take a look at it to see if it was worth repairing. He was so professional did not try to sell me something I did not need and he made the diagnosis and adjustment needed so that my washer is now working. He said if it goes wrong again, just call him and we’ll take it to the next step, but so far so good! I highly recommend him.
Jamie was a pleasure to work with. The motor in our (gas) dryer died; he was very frank about the advantages of just buying a new one, even though that would have meant less business for him. After shopping for a new dryer we decided to have him replace the motor; he was very accommodating with scheduling us quickly. The dryer is good as new now; fine work, quickly done, at a reasonable price. Couldn't be more satisfied.
Jaime is phenomenal! A real old school kind of guy who is strong with customer service, pricing, and expertise. He took the time to understand the problem with my Speed Queen washer, set up a quick time to evaluate and was prompt with his time window offered. He came prepared with the parts and was able to diagnose and fix the problem the same day I called. He was in and out in under an hour and explained what happened, which was greatly appreciated. I absolutely will use Jaime again for any appliance repairs and would recommend him to anyone!
Jamie just repaired our 7 year old dryer and it working great. He was prompt, clean, and efficient. He was also upfront about what he would fix and when he would pass on if there was no point in fixing it. Throw in some free advice about purchasing a new refrigerator, and you understand why I can reccomrnd him highly.
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1 change recorded — last scanned Aug 16, 2026.
Midnight and weekend help5.0
Rapid response5.0
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