Fast callbacks — calls returned within the hour, one on a Sunday
Explains the failure — reviewers shown the broken and replacement parts
One named technician — Jamie recurs across five years of reviews
Tenure claim — site says 30+ years, BBB and site both record 2002
One-man shop — a single technician covers all appointments
JM Appliance Service is a one-man appliance repair shop at 16 Blue Bell Road in Worcester, run by James 'Jamie' Monroe as a sole proprietorship. It has been Better Business Bureau accredited since January 2010 and carries an A+ grade there, and it covers Worcester, Shrewsbury, Holden and the surrounding towns, working on washers, dryers, refrigerators, dishwashers and stoves across most major brands with 30-minute appointment windows and a 30-day money-back guarantee.
The thing customers write about most is that Jamie talks them out of work. A December 2025 reviewer said he was frank about the advantages of simply buying a new gas dryer 'even though that would have meant less business for him'; a February 2024 reviewer was told over the phone that a slow dryer was probably an airflow problem, found the lint himself and never needed a visit; a July 2026 reviewer was told the job was outside his scope and was handed the name of a company that could do it. Reviewers in November 2025 and March 2025 describe same-day diagnosis and repair — one Speed Queen washer fixed in under an hour on the day of the call.
Speed and communication run through the same accounts. Callbacks within the hour, a Sunday phone call answered and a Monday visit booked, a fridge seen within three hours, a next-day appointment for a family expecting a baby. Several reviewers say he arrives with the part already in hand, explains the failure and shows the old and new components. A November 2025 reviewer's phrase — 'a real old school kind of guy who is strong with customer service, pricing, and expertise' — is the note the whole file repeats. The set reads as credible rather than manufactured: bodies vary widely in length, name the same owner across five years, describe distinct machines and outcomes, and include the reviewer who bought a new dryer instead of a repair.
One thing to reconcile before you book. The company's own site advertises 'Over 30 Years of Experience' and says 'For more than 30 years, we have provided exceptional appliance service', while the same site says it was founded in 2002 and the Better Business Bureau records the business as started 1 January 2002 with 24 years in business. The longer figure appears to describe Jamie's personal career rather than the company's trading history; ask which one applies.
For a Worcester-area homeowner deciding whether a washer, dryer or fridge is worth saving, this is the kind of shop worth calling first — a single named technician who will tell you when the answer is no.
Heard around town
On Reddit
How do you find contractors?Oct 16, 2025
“As for a plumber JM Appliances has been pretty good for me but have only had them over once.”
I called about a repair, and rather than take the job or leave me hanging, they were upfront that it wasn't work they could do — and then went a step further and referred me to a company that could. That referral turned out to be excellent.
Honesty like that is rare. It would have been easy to say nothing and let me figure it out myself, but they took the time to point me in the right direction. That tells you everything about how they operate.
When I have work that IS in their wheelhouse, they'll be the first call I make. Highly recommend a company with this kind of integrity.
I thought my washing machine was a finished, but I needed confirmation from someone in know! I called Jamie at JM Appliance. He called me almost immediately and asked what was going on with my washer. It was a Sunday! He said he would stop by Monday when I got home from work and take a look at it to see if it was worth repairing. He was so professional did not try to sell me something I did not need and he made the diagnosis and adjustment needed so that my washer is now working. He said if it goes wrong again, just call him and we’ll take it to the next step, but so far so good! I highly recommend him.
Jamie was a pleasure to work with. The motor in our (gas) dryer died; he was very frank about the advantages of just buying a new one, even though that would have meant less business for him. After shopping for a new dryer we decided to have him replace the motor; he was very accommodating with scheduling us quickly. The dryer is good as new now; fine work, quickly done, at a reasonable price. Couldn't be more satisfied.
Jaime is phenomenal! A real old school kind of guy who is strong with customer service, pricing, and expertise. He took the time to understand the problem with my Speed Queen washer, set up a quick time to evaluate and was prompt with his time window offered. He came prepared with the parts and was able to diagnose and fix the problem the same day I called. He was in and out in under an hour and explained what happened, which was greatly appreciated. I absolutely will use Jaime again for any appliance repairs and would recommend him to anyone!
Jamie just repaired our 7 year old dryer and it working great. He was prompt, clean, and efficient. He was also upfront about what he would fix and when he would pass on if there was no point in fixing it. Throw in some free advice about purchasing a new refrigerator, and you understand why I can reccomrnd him highly.