Greenlight Home Services

Call Greenlight Home Services in Sagamore Beach and you reach Josh Kane directly — no dispatcher, no rotating crew, just the same plumber behind 98 Google ratings clustered near the top of the scale. He runs the business as a sole proprietorship and holds an active Massachusetts plumbing license (17563-PL-M); it also lists itself as a Cape Cod Chamber of Commerce member. This year's reviews describe the same pattern over and over: a burst pipe, a dead boiler, a backed-up drain, fixed the same day. In late January, a customer whose gas boiler died overnight had Kane and an assistant diagnose it, source a new sensor, and get heat running again within hours. In early March, a new homeowner working through gas leaks and furnace ventilation problems from a recent purchase got walked through several water-heater options with no pressure to upsell, and Kane handled a septic job that same month with the same explain-as-he-goes approach reviewers keep describing. A repeat customer whose outdoor faucet Kane had already replaced called him back for a leak behind a washing machine and got the same treatment. Even a same-day fix — a photo of a broken washer/dryer hookup texted at 2:30, finished by 4:15 — shows up among the June reviews. Of the 22 reviews posted in the last six months, none are negative. Two things are worth asking about directly. One review out of 84 — the only negative one on record — describes a customer feeling overcharged for emergency valve work; it's an outlier, but it's the one complaint that exists. A separate reviewer suggested itemized billing would help. There's also a wrinkle worth clarifying: the company's own website describes almost two decades in the trade, while its BBB file lists the business as started in 2024 with two years of history — likely the entity's registration date rather than Kane's actual time in the trade, but worth asking directly. Greenlight isn't a BBB Accredited Business, though its BBB file carries an A rating and no logged complaints. This is a solid call for the urgent stuff — a frozen pipe, a boiler down in a cold snap, a clogged drain — where a fast, single-plumber response matters more than a big crew. For anything beyond a same-day repair, get the estimate and the years-in-business question answered in writing before work starts.