Kelley Septic & Drain

Kelley Septic & Drain is a Willimantic septic company that says it has been in business for 100 years. Its website lists septic pumping and cleaning, tank inspection, septic repairs and installation, drain cleaning, hydro-jetting, video line inspection and commercial grease removal, with a stated service area that includes Hartford, Willimantic, Andover, Bolton, Canterbury and Colchester. On Google it holds 4.4 stars from 53 ratings. In a June 2025 review, a customer wrote that Joe had just pumped their septic tank and installed risers and caps, and called him hard working, polite and friendly. A May 2025 reviewer said Joe showed up on time and paid close attention to maneuvering the truck into the yard. In March 2025 a reviewer signing from Niantic wrote that Joe "had everything corrected in no time flat," and another customer that month said Joe pumped their tank in time for a family event. Also in March 2025, one customer wrote that the company inspected and repaired their septic and that Dave was knowledgeable, and another described a thorough camera inspection of their system. An April 2025 reviewer wrote that the company had been maintaining three separate systems, including a grease trap, at a retail center in Madison. In a May 2022 review, a customer who had called other septic companies before Memorial Day weekend wrote that Arlette called back within an hour and, within 15 minutes, said the truck would be there before noon; the reviewer also praised Kevin. In a December 2021 review, a reviewer closing on a new home wrote that their septic inspection had been delayed by events beyond Arlette's control, and that with less than a day left before the deadline Arlette made sure they received the report. In an October 2025 review, a customer who hired the company to pump their tank in April wrote that the truck came a day later than scheduled without contacting them and that the service tech cracked one of the tank covers. Arthur came to look at the lid once and said he could provide a replacement, but nearly six months later, the reviewer wrote, the cover had not been replaced and their calls and emails brought no actual service. The same reviewer wrote that Kelley does a fine job of pumping. In January 2025 a customer wrote that the driver destroyed their mailbox backing out of the driveway without saying a word and drove on the lawn, and that months of emails and calls went unanswered. In an April 2024 review, a customer wrote that when they called at 1:00 on the day of a scheduled pumping they were told of an equipment problem and promised the next day, and then they no-showed; a January 2024 reviewer wrote that they never showed up for an appointment to drain the tank. In February 2026 a customer called the service fair and affordable but said communication could be better at times. A July 2026 reviewer wrote they would never recommend Kelley as long as it is affiliated with Engineering septic and sewer.