Kerivan-Lane, Inc.

Kerivan-Lane is a family-run plumbing, heating, and HVAC company based in Needham Heights that's been serving the area long enough that one Google reviewer says they've been a customer for over 50 years. It holds an active Massachusetts plumbing license, an A+ accredited rating with the Better Business Bureau, and a 4.8-star average across 817 Google ratings — a track record that runs deep: 355 reviews dating back to 2017, with 19 in just the last six months and none of those recent ones negative. What comes up again and again is speed under pressure. A recent review describes Kerivan-Lane's team helping navigate a Mass Save rebate despite a few hitches along the way. In a January 2026 review, a customer said a technician diagnosed and corrected a furnace efficiency problem, pushing burner efficiency from 75% up to 83%. Another described a water heater replaced in under 24 hours of the initial call, and in a February 2026 review a technician was credited with restoring heat and hot water within 30 minutes, patiently walking the homeowner through what had gone wrong. A Reddit thread recommending HVAC contractors describes them as a responsive, fairly priced family business used for oil heat, gas heat, plumbing, and HVAC installs over many years. The written record isn't spotless. A handful of reviews describe billing friction — in a January 2026 review, a customer said a staff member was rude and hung up on them over a disputed bill, though the issue was later resolved by another employee. In a 2025 review, a customer pushed back on the company's account of a botched appointment, saying they were required to pay for a service plan twice before anyone would come out, and that a check valve had been installed inside a wall in a way that caused ongoing problems. Two older reviews, from 2022 and 2023, describe customers feeling abandoned by the company's oil-delivery side when market prices spiked — one report of being left with a nearly-empty tank and only partial refills until a contract ran out. A separate web account describes a boiler installation that never reliably produced more than lukewarm water, paired with an unhelpful office. For plumbing, heating, and HVAC work — especially anything urgent, from a dead furnace to a burst pipe — the volume and consistency of positive feedback here is real. If you're on an oil contract, it's worth understanding the pricing terms clearly up front, given the handful of billing and contract complaints on record.