Kieras Oil, Inc.

Kieras Oil, Inc. is a family-run heating-oil and HVAC company working out of Amherst and North Amherst, Massachusetts, and it is the kind of business people call when the heat quits on a cold night. Its own site describes home heating oil and diesel delivery alongside residential and commercial HVAC installation, boiler repair and cooling service, and bills the company as "Boiler Repair Experts Since 1949". The Better Business Bureau file tells a slightly different story about age, listing the business as started and incorporated on 12/31/1971 with owner Mr. Robert J. Kieras — worth keeping in mind if tenure matters to you. What customers write about most is speed. Google carries a 4.8-star average across 48 ratings, and the reviews that describe actual jobs are consistent about response time: a homeowner in a February 2026 review thanked the company for sending a technician quickly to replace a blown capacitor in their furnace before the house got cold, and a January 2025 reviewer wrote that across several heating emergencies the service had "always been friendly and prompt". Older accounts run the same way — a 2024 reviewer said their boiler failed on New Year's Day and a technician fixed it within a few hours, and a 2022 reviewer described a Friday-night air-conditioning failure answered by a technician named Jesse at around 8:00 PM. Several long-tenured customers describe delivery reliability rather than repair work: a 2024 review from a customer of over 20 years cites both automatic delivery and pay-as-you-go with competitive pricing, and a 2023 reviewer said they had been a customer for 40 years without running out of oil. A December 2025 reviewer read the operation as family-owned and said small issues were resolved quickly. The company states NEFI and MEMA accreditation on its own site, and BBB gives it an A+ grade — while noting on the same page that Kieras Oil is explicitly NOT BBB accredited, which are two separate facts. The one substantial complaint is worth asking about directly. In an August 2024 one-star review, a customer wrote that the first technician sent "had no idea how to fix anything", tried to upsell a separate water heater, and charged $1,000 for a new computer that did not fix the problem — a later visit resolved it with a valve. That review also describes rude phone handling and no apology. It is one voice against a long run of praise, but it is specific, and a diagnosis-and-parts question up front is a reasonable thing to raise. If you are in the Amherst, North Amherst or Greenfield area and want an oil supplier that also services the equipment it fills, this is a well-reviewed option with a deep local history. Confirm the tenure claim, the current price and prepay terms, and — for any repair — ask what the diagnosis is before parts are ordered.