Kitchens of Distinction

Kitchens of Distinction is a Southwick shop built around kitchen and bathroom design, cabinetry and countertops rather than full-scale construction — several reviewers mention hiring their own general contractor and bringing in Kitchens of Distinction specifically for the design plan and the cabinets. The company holds an active Massachusetts home improvement contractor registration and carries an A+ grade from the Better Business Bureau. On Google it averages 4.1 stars across 25 ratings, and the specific praise repeats: reviewers writing between 2021 and 2026 keep coming back to the cabinets and countertops themselves — beautiful, matched to a colonial-replica dark cherry kitchen, installed on time and, in a few cases, at what customers called a fair price. Staff members Erica and Scott are named by name in several of the more recent reviews as easy to work with and responsive through the process. Two accounts complicate that picture. A 2024 Google review and an undated Better Business Bureau review both describe the same shape of problem: a subcontractor made cabinet-installation mistakes that the reviewer says went uncorrected, with one adding that the owner, Paul, and staff member Erica were dismissive when it was raised. A separate 2025 review reported missed schedules and no follow-through. Nothing since then repeats that specific complaint, and the five most recent Google reviews, running into 2026, are all five-star design and cabinetry jobs. Worth asking before booking: who actually installs the cabinets and countertops — the company or a subcontractor — and what happens if something needs correcting afterward, given the two complaints above. It's also worth confirming how the design and cabinetry scope divides from any construction work, since several customers used Kitchens of Distinction alongside a separate contractor rather than for the whole project. For a homeowner planning a kitchen or bathroom centered on cabinetry, countertops and design rather than a full gut renovation, the track record here is largely strong — just ask about installation oversight before signing.