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Highlights
- Repair communication — October 2022 customer praised updates during a parts delay
- Affordable stove service — two October 2022 reviewers praised pricing
- Prompt repair visits — October 2022 customer described same-day arrival and prompt return
- Missed service day — October 2022 reviewer described a week-later call declining service
Broken augers and pellet-stove repairs feature in Lambert Stove Service's October 2022 customer accounts. One reviewer described a pellet furnace that had been out of use for several years. After finding the company through a search near Brattleboro, Vermont, they said Kevin came within a couple of weeks, diagnosed a broken auger, answered their questions and ordered a replacement. A vendor sent the wrong part initially; the customer said Kevin kept them informed and fixed the furnace at an affordable price once the correct part arrived. Another October 2022 reviewer described an auger problem discovered while test-running a pellet stove as summer ended. They said Kevin visited within hours of the call, identified the problem and ordered parts during the visit. The parts arrived within five days, and the customer praised his prompt return and repair, saying the stove worked well afterward. A separate reviewer that month said Kevin examined their mother's pellet stove, ordered the necessary parts and got it running. Another praised speedy, affordable repair and cleaning. Scheduling also drew a complaint in October 2022. A reviewer said they had been given a day for service, then received a call a week later saying the worker was too busy with another job. They described being let down while their family, including two small children, needed heat as colder weather began. Google lists a 4.3-star average from six ratings. The written customer accounts date to October 2022.
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