Local business · Southfield, MALocal business · 1418 Canaan Southfield Rd, Southfield, MA 01259, USA
Verified record
Leisure Pools Service Co. is a small Southfield shop in the far southwest corner of Massachusetts that has been at this a long time — the company says 30 years, and a customer writing in April 2026 backs that up with a 20-year relationship: "We have relied on Leisure Pool Service Co for over 20 years to service our hot tub." The work is the full service side of pool ownership: cleaning, routine maintenance, seasonal openings and closings, equipment repair, and vinyl liner replacement, plus hot tub service. In an early-2025 review, a five-year customer described a crew that was punctual and thorough, with "crystal-clear water" and a spotless pool. The record's one complaint is the thing to weigh, because it is specific. A September 2024 reviewer who used the company for a year called the service "generally okay though often sloppy" — a dead mouse left beside the pool, a plug the crew couldn't find in plain sight — and ended by calling the company dishonest and unethical and recommending against it. One detailed complaint against two loyal long-timers, on a written record of just three reviews, is why the rating sits where it does and why confidence is low. If you're in the Berkshires corner of the state and want a service outfit with decades of history, they're worth a call — ask directly how they handle service problems, and get the season's schedule and pricing in writing before signing on.
We have relied on Leisure Pool Service Co for over 20 years to service our hot tub. They have consistently provided quality service over the many years.
I’ve been using Leisure Pools Service Co. for the past 5 years, and I couldn’t be happier with their service! From the very first visit, their team has been professional, punctual, and incredibly thorough. My pool has never looked better—crystal-clear water and always spotless. They offered helpful tips on pool maintenance and their team is friendly and always willing to answer any questions I have. I always appreciate how responsive they are when I need to schedule a service or ask for a special request. Whether it’s a routine cleaning or a more in-depth repair, I know I can count on them to get the job done right. I highly recommend Leisure Pools Service Co. to anyone looking for reliable, professional pool service. You won’t be disappointed!
DO NOT RECOMMEND! Completely unprofessional company--dishonest and unethical Used them for a year. Generally okay though often sloppy--dead mouse left next to the pool that my dog rolled in, inability to find a plug that was right in plain sight (just inept) but I'm easy going and was happy enough. But when they charged me double for the month because they claimed I needed extra servicing, I questioned the bill and provided proof that I did not ask for the service and in fact the third (not forth) was required because their technician/adult son, left debris all over the pool after "cleaning" --see photo. I was told I was rude and their adult son "no longer felt comfortable" servicing my pool leaving me stranded mid summer and for pool closing. Still, they did me a favor-with such unprofessional and unethical service, I no longer feel comfortable eitherI! Good riddance. I warn anyone looking for a pool cleaning company that wants to work with professionals to look elsewhere!
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Added 3 new comments, added 7 new photos, verified active license, established rating 3.4