Lena Cleaning Services

Lena Cleaning Services works out of Roxbury, cleaning carpets, upholstery, and hard surfaces for houses across roughly 30 towns in Greater Boston — Dorchester, Jamaica Plain, Cambridge, Newton, and Quincy among them, per its own service-area list. The company describes itself as family-owned and says on its site it's been locally trusted since 2016; Thumbtack's profile for the same owner, Lena, calls it an eight-year-old, owner-operated business. The two accounts don't quite agree on the exact age, and BBB — which opened a file for the company in April 2026 — currently treats it as too new to rate, so there's no long BBB track record to lean on yet. What's consistent is the work itself. Twenty-one Google reviews from the past several months, all five stars, describe the same kind of visit: carpets and upholstery cleaned of grease and stains, floors and surfaces dusted and sanitized, homes left brighter and fresher afterward. One from May 2026 describes a combined air-duct-and-chimney job that cleared creosote buildup and restored ventilation — a one-off rather than the everyday work, but a real one. On Thumbtack, five more reviews (three from 2022, naming the owner Lena directly) describe a hard worker who stays until the job is done and checks with the customer before leaving — an older account, but consistent with the tone of the newer Google reviews. There's no negative review or complaint anywhere on record, and no license concern here — house cleaning isn't a licensed trade in Massachusetts. The one thing worth asking about is the tenure question above: with BBB just opening its file this year and no independent registry to check against, a homeowner is relying on the company's own account of how long it's been operating. For anyone after a carpet-and-upholstery-focused home cleaning service in the Roxbury/Greater Boston corridor, the reviews point to a small, hands-on operation rather than a large franchise — worth confirming current pricing and whether Lena or a crew member will be doing the work, since both come up in the reviews.