Leo's Floor Covering and Counters Inc.

Leo's Floor Covering and Counters Inc. is a family-owned flooring and countertop shop working out of a Main Street showroom in Walpole, Massachusetts. Better Business Bureau records list Leo Shellmer as owner with six employees, a business start date of 1985 and incorporation in 1998 — roughly four decades in the trade by the company's own account. What homeowners hire them for is consistent across the review record: carpet, hardwood, ceramic tile and stone floors, plus granite, marble and quartz countertop fabrication and installation. Reviewers from 2022 through 2026 describe multi-room jobs finished quickly — a kitchen countertop, floor and backsplash done in three days, a hardwood installation in four, two carpeted rooms in half a day. The most repeated praise is not about speed but about the showroom itself. Customers describe patient, low-pressure help choosing materials, take-home samples, and being told what to consider room by room. The named people recur across years — "Leo", "Leo Jr." and "Coletta" appear by name in reviews from 2022 to 2026, which is the shape of a genuine owner-operated business rather than a rotating crew. Worth asking about: durability of tile grout and how the company handles a callback. A 2024 reviewer said grout on a kitchen tile job deteriorated within six months, that the company attributed the condition to the customer, and that it declined to come out and look. A separate 2024 two-star review described the customer service as disrespectful and untruthful. Both are a small minority of the record, but they point at the same thing — what happens after the install — so ask what the warranty covers and get it in writing. On credentials, read carefully: the Better Business Bureau publishes an A+ rating for this business while stating on the same profile that it is not BBB Accredited. Those are two separate facts. Confirm any licence or registration directly with the state before you sign.