Loyalty Exterior Roofing Solutions

Loyalty Exterior Roofing Solutions is a Needham, MA roofing and exterior-remodeling company that people mostly call about a roof — replacement, repair, storm damage, a leak nobody else could trace. The company says it was founded in 2012 and has served the Needham area since, and describes itself as family- and woman-owned: Laryssa Gomes runs the office and contracts, while Romulo "Ro" Gomes leads the work in the field. The written record runs from 2015 through mid-2025 across nine sources, and it's unusually consistent for that stretch: a 5.0-star average from 225 Google reviews, another 5.0 from 42 on Houzz, 4.8 from 19 on Thumbtack, and a Better Business Bureau A+ rating. In a July 2025 review, a homeowner described Ro coming out the next day for a small roof leak and going over the rest of the roof for good measure rather than just patching the one spot. In a 2023 review, a customer recounted Ro tracing a leak on a 100-year-old clay-tile roof to its real cause and replacing the gutters at the same time, instead of a quick patch. Another 2023 review described the crew taking on a metal roof damaged when two trees came down in a storm — a job the reviewer said other companies wouldn't touch. A 2021 review recalled a crew stripping a house, garage, and shed and finishing in a single eight-hour day, with the yard spotless by 3 p.m. A recurring theme across the years: reviewers say the crew proposes a repair instead of a full replacement when that's what the job calls for, without pushing an upsell. One thing worth asking about directly: the home improvement contractor registration number posted on the company's own site (#178244) is self-reported, not confirmed against the state registry — worth having current proof of registration and insurance in hand before signing. Loyalty looks like a solid call for roof replacement, repair, or storm-damage work around Needham and MetroWest, with gutters, siding, and decks as secondary offerings; get a written scope and timeline up front, which is what most reviewers over the past decade say they got.