M.A. Paone Plumbing & Heating

Post a water heater job and Michael Paone answers fast. A customer in September 2026 said a reply came ten minutes after they posted, a reasonable price arrived within hours, and the work was finished that day; another in August 2026 had a new water heater in and running by the end of the day. Speed on hot water is what this Newton plumber is hired for — the directory listings narrow his work to water heaters, tankless units and gas boiler and radiator heating systems. Michael Paone has run the business as a sole proprietor for 39 years, with a Newton base and a Watertown address on his BuildZoom page, where 34 permitted projects are recorded. Angi and HomeAdvisor both list Massachusetts plumbing licence 11510 as active to May 2028; BuildZoom shows the same plumbing licence active alongside several other registrations — two home improvement contractor numbers, a construction supervisor licence and a master pipefitter licence — marked inactive or cancelled. Those are the directories' records, not checks we made. His BBB profile carries an A+ letter grade without accreditation, and notes one alert on file. The ratings are deep but not uniform: 4.7 stars across 440 ratings on both Angi and HomeAdvisor, 86% of them five-star and about 5% one-star. Angi and HomeAdvisor's own profile summaries say the complaints that exist concern follow-up and invoicing. One written account shows that shape. A customer in July 2026 said the new water heater went in but the actual fault was a shower valve; he promised to come back for it, then neither showed up nor followed up, and they hired another plumber to finish. Worth knowing before you call: both listings state the business offers no emergency service and no warranty. For a straightforward water heater swap where fast turnaround matters, the record here is strong. Pin down in writing what happens if the fix does not solve the problem — who returns, when, and at what cost — and get the invoice terms agreed before the work starts.