MaidPro

MaidPro Arlington has built a strong record of praise for individual cleaners -- Renata, Senia, Alma, Ashley, and others come up repeatedly for thorough, detail-oriented work, and several longtime clients describe using the company for years with consistent results. The office side draws a mix of reactions. One 2026 review praised office manager Mildred as professional, responsive, and skilled at building client relationships. But a separate 2026 review described the opposite experience with the same person -- promised emails and calls that never came, and scheduling flexibility that didn't materialize over two cleanings. A handful of older reviews raise other concerns worth knowing about. A 2025 review said the company quoted an unusually high price and never followed through on an adjustment they'd promised after seeing the actual job. A 2023 review described friction over an arrival-window scheduling policy and the crew declining to tidy loose clutter like toys before cleaning. Separately, a 2024 review from a parent described a family member working for the company for a year and a half without a raise, naming owner Roy Cashion directly -- a labor-practices complaint rather than a customer-service one, but worth surfacing since it speaks to how the business is run. None of these appear to be a pattern repeating across many reviews -- the great majority of the record, especially from the past year, describes reliable, detail-oriented cleaners who build real relationships with the households they serve. But the spread of concerns here -- pricing follow-through, office communication, and how the company treats its own staff -- is broader than a single bad visit, and worth asking about directly before booking.