Verified record
Marc Roos Realty is a Boston rental brokerage on Commonwealth Ave with more than a dozen individual agents named across its reviews — Gabriella, Sadie, Eric, Olivia, Rose Chisholm, Calvin Ma, Arezou Lemos, Latania Knights, Catherine Park and others — and the throughline across roughly 190 reviews since 2021 is speed: renters describe finding, touring and signing for an apartment within days, sometimes inside a week. Recent reviews keep that pattern. One tenant heading into a second lease renewal called two years at a Marc Roos property wonderful, and several describe agents fielding weekend messages and same-week tours. In a 2025 review, an agent coordinated a virtual walkthrough for a renter moving sight-unseen from California; another 2025 review describes an agent working to get last-minute landlord fees reduced for a tenant. The negative reviews cluster around specific business practices rather than one-off rudeness. A recent review alleges an agent misrepresented state law on who has to pay the brokerage fee; in a 2024 review, a property owner said the company listed their unit on Redfin without permission and didn't take it down for a week after being asked; and another 2024 review describes an agent going silent after a lowball offer on a still-active listing. A separate 2025 review claims the company lists rental properties it has no ties to, though it gives no further detail. With a large roster of agents in play, it's worth confirming exactly who you'll be working with and getting fee terms in writing before touring. For renters working a tight Boston timeline, the volume of reviews describing week-or-less turnarounds is the strongest signal here — worth pairing with a clear-eyed read of the listing and fee terms given the handful of practice-related complaints.
“Marc Roos Realty seems legit. Lots of Google reviews going back years. Website with a domain name that has been registered since 2002.”
“Hi, I recently found a broker from Marc Roos Realty and I was wondering how does one check the credibility of a broker.”
Looking for a rent was difficult and stressful but Gabriella helped out a lot. I recommend her because she is responsive and she makes the whole process easier.
I have always struggled with finding a new place and communicating with leasing agents, but thanks to Gabriella, the entire process was such a breeze. She was responsive, knowledgeable, and made everything easy to understand from start to finish. I truly appreciated how smooth and stress-free she made the experience. Definitely do recommend 👍🏻
Nothing short of fantastic! Elizabeth, Marco and the entire MRR team have continued to be there at every step and make my experience and dream of having a lovely place in Boston a dream. I’ve had such a wonderful time in my 2 years so far at their property that I am happily heading into year 3! Knowing the level of care Elizabeth and her team provides tenants such as myself makes me feel truly special! If you are considering moving to Boston, you can place your trust with them. I’m incredibly grateful for the work of the maintenance crew as well.
Catherine was great!
Gabriella was amazing, she was so professional and really diligent with the paperwork once we decided to apply. I totally recommend if you are looking to rent any property.
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1 change recorded — last scanned Jul 29, 2026.
Repeat clients4.8
Verified license4.8
Sells above asking4.7
Fast sales4.6
Decades of repeat clients4.6
Repeat clients3.7
Sold a home in 24 hours over asking4.2
Buyer negotiation3.4
