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Marchand Oil Co says it is a family owned and operated business that has served the Merrimack Valley since 1925. A recent customer said they have used the company for home heating oil for more than 30 years, that it answers the phone and calls back when it misses a call, and that it provides 24-hour support and maintenance service. A 2023 customer said they forgot to order oil before a trip, came home to a near-empty tank, called first thing in the morning and had oil delivered in less than three hours. A 2024 customer said they were happy with the oil supply service and with furnace maintenance and repairs. A 2022 customer said their family had used the company since moving there 25 years earlier and had their furnace serviced without ever feeling "ripped." A 2021 customer said a yearly boiler maintenance left air in the oil lines and the boiler not functioning. That 2021 customer also said a slow leak followed the oil filter and gasket replacement, and later wrote that the oil filter gasket was not properly installed.
We have been using this company for home heating oil for more than 30 years, and they have always done a great job. Their team is professional and polite, they answer the phone, and if they miss your call, they always call back. They also provide 24-hour support and reliable maintenance service. After more than three decades of service, I can confidently say they are dependable and trustworthy. I highly recommend them!
We are very happy with the oil supply service AND furnace maintenance and repairs. This family-run business truly cares about their customers.
Forgot to order oil before our trip. Came home to near empty tank on Saturday. I called first thing this morning and asked if they could expedited a delivery for me. Oil was delivered in less than three hours. Fantastic service
My family have used marchand since we moved here 25 years ago. I have found them to be honest decent people. Our furnace is old and works just fine. Have it serviced never felt ripped. Shut my furnace off when fuel prices spiked this spring
Leo Marchand Inc, performed a yearly maintenance on our boiler on 11/2. Leaving air in the oil lines and our boiler non functioning. After arriving home from vacation discovered the heat was not working and requested they come out to correct the issue. Additionally we have noticed that after they replaced the oil filter and gasket we have had a slow progressive leak. Upon calling them to come correct the issue they state that if they determine it is not the filter and gasket and due to the filter housing we are responsible for the costs. 1st, they left us with inoperable heat from this year's service due to the workmanship issue of not properly bleeding the oil lines and pump. 2nd they denied that same service, which already displayed poor workmanship, was not the cause to the leaking filter. 3rd, they expect us to take their word upon inspection of the leaking filter on whether we have to pay hundreds of dollars more to replace parts that were 100% functional and leak free before their service. We were better off without having the service performed at all! If your oil provider company recommends them, source your own service provider!! UPDATE: After further inspection [see additional picture] it is blatantly clear that it was once again a workmanship issue and the oil filter gasket is not properly installed.
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1 change recorded — last scanned Oct 4, 2026.
