Massachusetts Home Remodeling

We had our tub changed to a walk in shower for my mother. John came to our home and provided us a quote which was less than our other estimate. He was polite and knowledgeable from the start and we couldn’t be happier with our new shower.

What a mistake. When I first reached out to John, he seemed good - responsive, helpful, kind. But once I signed the contract, that all changed. I met with John in January to sign the contract. He set a start date in March. He told me it was a 4-6 week project for which he allowed 8-10 weeks in the contract. Here I am 4.5 months later and maybe 3 weeks of work has been done. Communication has been terrible. Most of my emails reaching out to John went ignored. When I did get a response, it was typically dismissive and rude. There was a 2 month delay in between the first week of work and the electrician and plumber showing up. John blamed the subs saying he’s not in control of their schedule. When the electrician finally showed up, I found out John had just contacted him that same week. My initial payment was to cover permits, allowance items, engineer, scheduling and start up costs. He has still not filed for a building permit nor given the plumber approval to submit for plumbing permit, has not bought any allowance items, and I haven’t seen an engineering report. So many other things I could say. On top of it all, they have left their trash out in my yard all these months, despite me asking them to remove it. I gave John every opportunity to work with me through whatever situation he is going through but he never responded in kind. Truly disappointing

John and his team did a number of projects for us: a powder room, some wall repair, refinished hardwoods, and beautiful built-in closets (real wood carpentry, not the particle board stuff). He and his team were friendly and professional.

My initial interactions were great. They came out quickly, John was polite and helpful. He said he would email me later that night with options and prices. 4 1/2 weeks later, I still can’t get a call back or quote. I’ve left two voicemails and at one point someone did answer my phone call (not John) and said my job was on his list and he would get me a quote by the end of that week. Obviously that didn’t happen. I wouldn’t normally write a bad review for ghosting me, although I do think it’s a terrible business practice, and a complete waste of my time. What prompted me to write this review was how the man I spoke to was clearly irritated that I called. I don’t appreciate being treated that way.

I was so pleased with John and his team! I have worked with other contractors over the years and they were by far the best. I needed the fieldstone foundation repointed in addition to replacing wood timber posts with steel beams. It was a a big project requiring they drill into the concrete to create concrete footings etc. The team was excellent with attention to the details. I was impressed with the ongoing communication with John. They worked efficiently and didn't leave any messes. I would highly recommend them and would definitely use them again on future projects!