John Dolan Flooring, Kitchen and Bath

Three names run through eight years of reviews — John, Caroline and Lorraine — and the people writing them keep coming back. Two homeowners posting in September 2023 each described their third project with the Dolans; a 2024 reviewer counted four, two bathrooms and a basement among them. That repeat business is the clearest thing about this Canton family showroom and remodeling outfit at 605 Washington Street. The showroom sells the parts — kitchen displays, vanity cabinets, countertops, sinks and faucets, prefinished hardwood, tile, marble and stone, laminate and carpet — but what reviewers describe is whole rooms. A 2023 customer had a downstairs bathroom taken to the studs in four weeks, on budget. A 2019 account covered a kitchen, two bathrooms, all new hardwood and tile flooring and finish carpentry in one run. A 2024 homeowner said the reason they picked Dolan over other quotes was that the company ran the plumber, electrician, rip-out crew, plasterer and flooring installers itself, as general contractor. In July 2026 a reviewer put it in one line: they listen, they react to changing conditions. The scores don't quite line up. Google sits at 4.6 across 61 ratings, Houzz at 4.8 across 39, and Angi and HomeAdvisor both post 4.9 across 124 — the same 124, because those two pages carry byte-identical listings. Google, the platform with the loosest posting rules, is also where the sharpest complaints live. Its BBB file carries an A+. The complaint worth asking about is permits. A 2022 reviewer said the company started kitchen work without calling the town first, which left them dealing with the building inspector and losing a day of work to sort it out. A 2022 two-star account described a steam-shower enclosure built with venting and sliding doors that left gaps for steam to escape, argued through to a replacement, plus a cracked tile and a cracked light lamp the customer said were never returned for. A 2018 three-star described two visible seams in a quartz counter and photos sent to the company that went unanswered. And in February 2022 a couple wrote that they waited outside the showroom with an infant for a scheduled sample appointment nobody was expecting. For a full kitchen or bath run through one company — design, materials and crews under one roof rather than a general contractor you assemble yourself — this is a well-documented choice with a long, consistent record. Before signing, pin down in writing who pulls the town permits and when, and get countertop seam placement and any shower-enclosure detail specified rather than left to the installer.