Masterpiece Flooring

A 4.6 average across 49 HomeAdvisor reviews and a perfect 5 out of 5 from Best Pick Reports look great together — until the most recent review on file, from 2024, says the opposite: no follow-up, a total lack of interest. That gap is worth sitting with before calling Masterpiece Flooring, a Sharon, Massachusetts installer that owner Dmitry Vasilets has run for over a decade (Houzz says 12-plus years, HomeAdvisor says 20), installing hardwood, engineered wood, tile, laminate, vinyl, and carpet for South Shore homeowners. The bulk of the history backs Dmitry directly: reviewers describe him as responsive, on time, and flexible when a schedule needed to shift, and Best Pick's 2023 review round noted the company is fully insured. But it's not spotless. A 2021 review described a crew that arrived a day late without warning, workers who couldn't communicate in English on-site, and management that never returned a follow-up text — praise for Dmitry personally against friction with whichever crew actually shows up is a pattern that recurs enough to name. Nothing in the record here is dated past 2024, so there's no way yet to confirm whether the recent complaint was a one-off or the start of a trend. Ask directly about who's leading your specific installation, get the schedule in writing, and if on-site communication matters to you, raise it upfront — Spanish-speaking service is noted, but the 2021 review flagged the reverse gap. For a standard hardwood, tile, or vinyl installation, the volume of history here is real and mostly favorable, but the swing between the best and worst reviews means the five-star average is a starting point, not a guarantee.