McDonald Tree Service

McDonald Tree Service, run out of Billerica, Massachusetts by Keith McDonald, has one of the deepest documented track records on file for a tree company its size — 62 reviews spanning 2014 through 2026 across Google, Angi, and HomeAdvisor, currently averaging 4.7 stars. The written record covers the full range of tree work: removing large, hazardous trees near power lines and houses, pruning and crown-thinning mature trees, grinding stumps, and clearing storm damage on short notice. A December 2025 review described a crew taking down six large pines and three oaks near power and cable lines without incident; a 2022 review described removing ten trees with a crane in a single scheduled visit; and reviews spanning 2015 through 2025 describe Keith and his crew responding the day after major storms to clear trees down on houses. Pricing comes up repeatedly and favorably — one HomeAdvisor review described getting five competing quotes and finding Keith's roughly $500 lower than average, and a 2025 review described agreeing to a job on a handshake with no formal contract. The record isn't spotless, and the concerns are worth naming directly rather than glossing over. A 2018 review described cut tree debris left behind after a job, with the crew failing to return despite promises and repeated calls going unanswered. A 2025 review described a foreman named Carlos leaving a crew unsupervised mid-job, after which the reviewer described the property's woods as badly damaged. And a separate 2022 review — the most serious on file — described a scheduled estimate and job that never happened: the owners, given in that review as Keith and Tanya McDonald of Wilmington, MA, allegedly failed to show up twice and then stopped responding to calls entirely. That detail doesn't match the business's confirmed Billerica, MA address seen elsewhere in the record, so it's worth confirming you're booking the right McDonald Tree Service before paying anything. Reviews also inconsistently name the point of contact — most describe an owner named Keith, several describe a 'Jon,' and one names a 'Kevin' as the owner — which may simply reflect multiple family members or crew leads working under the same company name. None of the three negative accounts are recent — the most recent nine reviews, all from the past six months, are uniformly positive, several describing repeat customers who have used the company for years. For hazardous tree removal, pruning, or stump grinding in the Billerica area, this is a well-established operation with an unusually long, mostly excellent track record; given the handful of reliability complaints on file, it's still worth confirming who exactly you're working with and getting the scope and schedule in writing before the crew arrives.