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Merry Maids of Boston is a locally owned franchise of the ServiceMaster cleaning brand, working out of 651 Gallivan Blvd in Dorchester and offering recurring, deep, move-in/move-out and post-construction cleaning across Boston neighborhoods including Allston, Brighton, Charlestown, Dorchester, Mattapan and South Boston, plus Cambridge and Somerville. The company says the office has served the area for more than three decades and that its current owners bought it in May 2015; the Better Business Bureau lists the business as established in 1986 under LeFort Enterprises, run by George LeFort, and gives it no grade. On Google the franchise holds 2.9 stars from 19 ratings, and the written reviews from 2022 through early 2026 are sharply critical. The recurring theme is pricing and phone manner rather than the cleaning itself: a December 2025 reviewer paid $280 for one cleaner in a two-bed, two-bath home and says the crew arrived, called the place dirtier than rated, and pushed an upcharge; a January 2026 reviewer cited the company's own reply threatening to charge more if a home is dirtier than described. Three reviewers in mid-2025 describe a man on the office line as rude and confrontational, including one who called only to ask when a crew running 30 minutes late would arrive. A September 2025 customer paid almost $300 for a three-bedroom clean and posted photos of floors, counters, mirrors and a bathroom left largely untouched. Older accounts add a 2022 customer whose card was charged extra for three cleanings without notice and another, also in 2022, whose cleaners threw out boxes from her room including one holding a $280 dress, though both said the cleaning itself was fine. A 2024 caller in Hyde Park was told the company does not serve Hyde Park or Jamaica Plain. On the public record, Violation Tracker lists a $6,106 back-pay award in a 2015 National Labor Relations Board unfair labor practices case against Le Fort Enterprises doing business as Merry Maids of Boston, upheld by the First Circuit that July, which predates the ownership change the company describes. Court records also show a later dispute between Le Fort and the buyer of the franchise over the 2015 sale. Before booking, ask for the full price in writing after the crew sees the home, how a dirtier-than-expected job is handled, and what the policy is on discarding items and on extra card charges.
“The court found the defenses based upon COVID were inapplicable in the present case because it didn't interfere with the plaintiff's performance, they had already completed that”
“| Court | U.S. Court of Appeals — First Circuit | | --- | --- | | Writing for the Court | KAYATTA, Circuit Judge. | | Citation | Nat'l Labor Relations Bd. v. Le Fort Enters., Inc., 791 F.3d 207 (1st Cir. 2015) | | Decision Date | 01 July 2015 | | Docket Number | No. 14–1917.,14–1917. | | Parties | NATIONAL LABOR RELATIONS BOARD, Petitioner, v. LE FORT ENTERPRISES, INC. d/b/a Merry Maids of Boston, Respondent. | ... v.LE FORT ENTERPRISES, INC. d/b/a Merry Maids of Boston, Respondent. ... Le Fort Enterprises, Inc. (“Le Fort”) does business as a “Merry Maids” franchise, providing cleaning service”
“Several Merry Maids franchisees in the United States have been sued by their employees and by United States federal agencies for[labor law](https://en.m.wikipedia.org/wiki/Labour_law)violations.[[5]](#cite_note-Kurin-2017-5): 219In 2015, the[United States Court of Appeals for the First Circuit](https://en.m.wikipedia.org/wiki/United_States_Court_of_Appeals_for_the_First_Circuit)upheld an[unfair labor practice](https://en.m.wikipedia.org/wiki/Unfair_labor_practice)order issued by the[National Labor Relations Board](https://en.m.wikipedia.org/wiki/National_Labor_Relations_Board)(NLRB) against a”
“a. Asset purchase agreement and initial promissory note. In May 2015, the defendant Lantern 18, LLC (Lantern 18), purchased a “Merry Maids of Boston” cleaning franchise from the plaintiff, Le Fort Enterprises, Inc. (Le Fort), pursuant to an asset purchase agreement. The purchase price was payable in three parts. First, Lantern 18 paid a nonrefundable deposit; second, Lantern 18 paid a lump sum at the closing of the agreement; and third, Lantern 18 and one of Lantern 18's coowners, the defendant Samuel Bergman, as co-obligors, were to pay the remainder through consecutive monthly payments toget”
“In May 2015, the defendant Lantern 18, LLC (Lantern 18), purchased a "Merry Maids of Boston" cleaning franchise from the plaintiff, Le Fort Enterprises, Inc. (Le Fort), pursuant to an asset purchase agreement”
I'm so glad I looked at the review's first. This sounds like a nightmare. And the response from them is that if we come in and as dirty than what we think it is we going to charge you more what kind of company is this? This is what I call a SHARK 🦈🦈🦈🦈. I CAN JUST IMAGINE HOW MUCH THEY CHARGE YOU TO DO A WHOLE HOUSE. 🤔🤔
TRUST THE REVIEWS, $280 for 1 cleaner in a 2 bed/ 2 bath house, ridiculous. They ask you to rate how dirty your apartment is, then they arrive and tell you it's dirtier than they thought, and try to upcharge you, threatening to not be able to clean entire house given how dirty it is. They ask for no photos prior, give you no confirmation on when the cleaners will arrive, cost, and details on the cleaning. $
AVOID this service. We paid almost $300 for a 3-bedroom, 1-bathroom cleaning, and the results were terrible. The floors, kitchen surfaces, mirrors, radiators, and bathroom were left virtually untouched (see photos). The issues started when the owner/manager called last minute to reschedule our original appointment. After the cleaning, we immediately reached out with calls, texts, and photos showing how poorly the job was done. Instead of taking responsibility, the owner made excuses and insisted on coming to the apartment to ‘inspect’ it. When he arrived, he became defensive and even somewhat aggressive with me. I was alone at the apartment with my boyfriend on FaceTime, and he had to step in because of how the owner was speaking to me. We walked through the apartment and showed him multiple areas that were clearly not cleaned. In the bathroom, he even said that if we wanted the tubs cleaned properly, it would cost an extra $50—even though that should have been included in the original price. We agreed on a list of areas to be re-cleaned, but when I texted him afterward to confirm, he denied most of what we had just discussed and responded in a very unprofessional way. The cleaners did come back, but only stayed for about 35 minutes and addressed just one item from the list. Overall, this business was unprofessional, dishonest, and felt like a waste of time and money. The quality of cleaning was awful, the owner was rude and aggressive, and the entire experience was stressful and disappointing. Save your money and avoid this service.
After being warned this would happen, it happened, some very unprofessional and disrespectful phone etiquette on the other side of the line. Existing, potential, canceling, and declining customers deserve the same positive attitude from customer service. The Angie's List reviews seemed good, so maybe this is just a situation of occasional "bad apple" behavior. Regardless, this poor behavior happened, and, honestly, it makes me sad to bear witness to it. Next time, I'd highly recommend whoever was on the other side of that call to layoff the terminal man-baby energy. It's just common sense.
Man was very rude on phone; confrontational; do not book; I had just called back because an unknown number had called several times and the man was so rude when I just said service wasn’t needed anymore. Rudely just saying “why did you call back then?!??” Like dude…it’s a business…why are you in this industry if you can’t handle some phone calls… Edit: A voice message of garble was left. There was no way of knowing it was a personal cell. I was not the one that hung up. I said not one rude thing. After I realized what the number was I politely indicated that I no longer needed the service and would have left it at that had it not been for the confrontation after. And based on these other reviews, it seems you will not responsibility for your own tone or actions, based on the words about paying customers & potential ones
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1 change recorded — last scanned Sep 3, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Merry Maids of Boston. Use it to sanity-check bids, then get the real number in writing.
Published recurring discounts run 10–30% off the one-time price, and weekly gets the deepest cut.
Estimated range
$150 – $260
Typical cleaning visit around $210
This homeowner's painter of choice for 3 years5.0
Detail-oriented painting4.8
