Metro Masonry & foundation, waterproofing

Metro Masonry & Foundation, Waterproofing works out of Cambridge, handling the kind of call that comes in after a storm or a wet crawl space: foundation repair, basement waterproofing, French drains, and repointing crumbling brick. The company says it has worked across Massachusetts and New Hampshire for over 25 years, and its Massachusetts Home Improvement Contractor license (#210381) is active and verified against the state registry. It also takes on roofing and flashing repairs alongside the masonry and waterproofing work. On Google it holds a 4.9-star average across 231 ratings, and the review history runs 193 reviews deep since 2022 across four different sites — several independent directories list the same roughly 230-review, 5.0-star profile, a wider footprint than a single-source reputation. The last six months complicate that picture: of six reviews posted since January, four are glowing and two are not. In April, one homeowner called the experience 'the best we have had with a company,' saying the crew was quoted the day after contact and finished ahead of schedule. In January, another reviewer described the team assessing structural damage within hours of a call and starting foundation work the next day to shore up a damaged house. A March review credits the crew with fair pricing and responsiveness on a basement and foundation job. The two recent complaints are worth reading before booking. One reviewer, in June 2026, says Metro installed a drain system and brick walkway improperly, then defaulted on a cash settlement and stopped paying — a serious enough claim to ask about directly. Another gave five stars for repointing that reduced foundation moisture, then dropped to one star after missed spots in a crawl space went unanswered through repeated calls, texts, and emails. Both point to the same theme: nail down how any unfinished work or dispute gets resolved before the crew leaves. For foundation and basement waterproofing jobs, the length and volume of the track record are hard to match, and the January response to a structural emergency — assessed within hours, work started the next day — is worth remembering. Before hiring, ask specifically how they handle a return visit for punch-list items and get any settlement or warranty terms in writing.