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A recent customer said Mitchell upgraded their property to a 500-gallon bulk propane tank in three days, including the trenching, gas line installation, pressure testing and the town's inspection and sign-off. The company says it has been in business 80 years, and its website lists a service area of Woodbury, Southbury, New Milford, Danbury, New Canaan, Goshen, Torrington and Salem. It holds 4.5 stars from 60 Google ratings. Heating oil sits beside the propane work. A 2025 customer said a delivery driver filled their tank a few days after Ruben serviced the burner at the annual check-up. A 2025 customer said the oil burner never ran quieter after a service visit, and that the service rep spotted a bubble on the bottom of the tank and a subcontractor replaced it by 2 PM the same day. A 2023 customer said Mitchell installed and set up a new oil tank and made sure everything was working before leaving. A 2025 customer said that when the furnace went out at midnight in the middle of winter, someone came out and repaired it within an hour. A recent customer said technicians Tom and Thomas stayed late on a Friday night to finish a firepit project. A 2026 customer said the company misjudged their propane level, let them run out, and took a payment from their bank account without asking. A 2025 customer said a furnace fan that ran constantly with the A/C went unaddressed for a few years until a young technician found and fixed a wiring issue. A 2025 customer of about 25 years said a service call for a propane log set turned out to be a lesson in lighting it, and was billed as a full service call. It holds an active Connecticut S1 heating and cooling contractor licence, HTG.0390200-S1, under Norbert Mitchell III.
I recently upgraded our property to a 500-gallon bulk propane tank, and I cannot say enough good things about Mitchell Oil and their crew. From start to finish, the entire project was completed seamlessly in just three days—Wednesday to Friday—including the trenching, gas line installation, full pressure testing, and official town inspection and sign-off without a single delay. A massive shout-out to my sales rep, Michael Cummings. Michael was absolutely amazing throughout the entire process—exceptionally thorough, very knowledgeable, and brings a great sense of humor that made working with him a pleasure. His communication was top-notch; he checked in constantly and personally showed up on-site multiple times to inspect the progress and make sure every detail was handled properly. Equally impressive was their technician, Bob. Bob is an absolute pro—extremely skilled, efficient, and meticulous with the line installation, regulators, and system hook-up. He made sure everything was clean, safe, and up to code, and had the system commissioned and running smoothly in no time. Having a major utility project run this fast and cleanly from the first shovel to the final town inspection is rare. If you need propane service or an equipment upgrade, Mitchell Oil is the team to call—ask for Michael Cummings and request Bob for the install
Thank you very much for all of the extra work and effort your team did to get our firepit project finished on time. Your technicians, Tom and Thomas were great and stayed the extra time, on a Friday night, to make sure everything was working in perfect order. Thanks also to John, the propane supervisor, for making all of this possible!
Attn: Nick and Bob - Your employee Bob came out to our house today (Feb 2026) and was an absolute pleasure to work with. We had run out of gas last night and were smelling gas and he came out to check the lines, pressure, etc and restart the pilots. He was knowledgeable, professional, respectful, personable and patient. He took the time to explain and didn’t ‘mansplain’. Thanks again to Bob and ‘Mitchell’ Nina and John
Has Been A Horrible Experience with this Propane Company. They Misjudged our propane level and let us run out of propane. They don’t ask you if you want to Pay your bill with A Specific Account. They just took $412 out of my Bank Account without checking with me to ok it, and now they have Charged my card again. Talking to my Bank Account in the AM about this Transaction.Now my Account is short to pay other bills I have. This whole Experience has been A Awful Experience. Have never had this Horrible Experience with any other Company before.
I have been a customer of Mitchell for years. They have installed a new oil tank and furnace over the last few years and always have done an excellent job. I would definitely recommend Mitchell Fuel.
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1 change recorded — last scanned Oct 9, 2026.
Oil tank replaced in just 4 hours5.0