Molly Maid of Southeast Worcester County

Molly Maid of Southeast Worcester County is a residential and light commercial cleaning service serving the Sutton/Auburn area under the Molly Maid name. The BBB profile lists the business as operating since 1984, with local operation since 2009, and identifies Zachery Moore as president; the franchise is independently owned and operated. Customers describe recurring and one-time home cleanings, deep cleans, move-related cleaning, kitchens, bathrooms, floors, windows and office work. Recent 2026 reviews repeatedly praise punctual, friendly teams, thorough work, attention to detail and accommodating scheduling; a 2023 reviewer described detailed bathroom, kitchen and steam-floor cleaning, and a 2022 reviewer described a three-hour top-to-bottom first deep clean. There are also specific complaints to discuss before booking. A December 2025 review reported a failed deep clean, unresolved dirt and a disputed charge; an older 2022 review reported windows and floors left incomplete after a return visit. Another reviewer praised the work but called the service pricey, while a separate first visit noted missed details and a late arrival window. Ask how the scope, arrival window, re-clean policy and pricing are documented for the exact team and visit. They are a reasonable fit for recurring household cleaning, deep cleans and move/event preparation when expectations are confirmed in advance. Confirm the local team, checklist, quoted price and resolution process before scheduling.