Same-day response — reviewers describe arrival within hours, including weekends and holidays
Boiler and heating work — pilots, thermocouples and thermostats handled in one visit
Pricing below competitors — customers cite quotes hundreds of dollars under rival plumbers
What does plumbing work cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Mora's Plumbing & Heating,LLC. Use it to sanity-check bids, then get the real number in writing.
Direct owner contact — Shaana books the job, Frank does the work
Clean finish — several reviewers note the work area left tidy
Expired plumbing licence — state registry shows 4859-PL-C is no longer current
2023 gas-smell complaint — three visits reportedly failed to resolve it
Call on a Sunday and the story customers keep telling is that Frank Mora is at the door Monday at 9am sharp. That rhythm — call, arrival within hours, the problem named in plain language — runs through 66 reviews behind a 4.9 average on Google, and it is the clearest thing about this small Haverhill plumbing and heating shop.
Mora's is a two-person operation by design: Shaana Mora takes the call, Frank does the work, and reviewers name both of them by name across four years. The jobs are the everyday emergencies. A shower drain cleared in minutes. A leak traced back to a washing machine rather than the pipes. A clog under a seasonal cottage where the line empties into the septic tank.
Heating is half the business, and the reviews bear that out. A 2023 customer described the pilots on a Utica boiler that wouldn't stay lit, fixed on the spot during a Saturday emergency call. Another that year had two Nest thermostats installed the afternoon after Thanksgiving. A third wrote that the first plumber they called had quoted a whole new boiler, where Frank replaced one part and the system ran again.
Price comes up nearly as often as speed, and always pointing the same way — a 2024 customer wrote that Mora's beat three other companies by at least $500, and a 2025 reviewer who watched a leak repair finish after 5pm said the charge was fair anyway. Reviewers also mention Frank explaining what they could handle themselves next time, which is not the behavior of a shop selling hours.
Two things are worth raising before you book. The company's Massachusetts plumbing licence, 4859-PL-C, sits on the state registry under Mora's Plumbing & Heating, LLC — and the registry shows it expired. Ask them to confirm current standing, particularly for gas work or a boiler. The other is a single 2023 account, the one hard complaint here: a customer wrote that after a thermocouple replacement the house reeked of gas whenever the boiler fired, and that three visits did not resolve it. Nothing resembling it appears in the years since, and the same period is otherwise unbroken five-star work, but a gas complaint is the kind you weigh on its own terms. Its BBB page carries an A+.
The right call for a leak, a dead boiler, a drain that quit, or a gas emergency on a weekend — a shop where a person answers the phone and the owner does the work himself. Confirm the licence status and settle the price of the service call before the truck rolls.
Read the comments
Most recent comments
5.0May 9, 2026
Great job neat work courteous thankful to now have a Plummer 🤗
My recent heating and plumbing experiences were exceptional! I had three different technicians over to try and fix our heating issue. No one could fix it. Frank came by and now it’s working perfectly. A few weeks later I had some plumbing issues and Frank again, fixed without issue. I’m thrilled to finally have found a reliable and affordable contractor for all my hvac and plumbing issues. Highly recommend!!!
Shanna took my call and Frank showed up within an hour. He fixed the clog in our shower drain in minutes. Best experience I've had with a plumber. I will certainly be calling Mora's for all plumbing matters going forward!
I called Shaana on the morning of Monday 12/1/25 around 8:30/9:00 and Frank was here at 11:30! He took his time and figured out my leak was actually coming from my washer. He was professional and polite. I would highly recommend Mora’s Plumbing 🪠 Great service and value. Thanks so much Shaana & Frank 🪠
As new first time homeowners, we attempted to replace our kitchen faucet ourselves. However, we quickly ran into issues when we discovered some of the parts under our sink were not functioning properly. We placed a call to Mora’s and had a lovely experience on the phone with a woman who informed us Frank would be able to come over shortly! Frank was kind, professional and knowledgeable. He replaced a few parts that needed replacing and installed our new faucet. We couldn’t be more pleased with Franks, work and we will definitely use him for all our future plumbing needs!