Moro Pro Cleaning is a residential cleaning company based in Melrose, Massachusetts, run since 2017 — about nine years now. The company says it serves Melrose, Malden, Medford, Cambridge, Somerville and Everett, all inner Boston suburbs; its reviews describe jobs in those towns and in Boston itself, with nothing about Hull or the South Shore.
People who've hired them consistently praise the same things: showing up on time, working fast and thoroughly, and leaving homes spotless. Ratings across platforms are close to unanimous — Google shows 4.8 stars from 32 ratings and Thumbtack 4.8 from 96, while Angi and HomeAdvisor both show 5.0 stars, though those only carry three reviews each, dating to 2021. One customer, hiring for a deep clean before listing a house for sale, called the crew fast and reliable; another, managing a furnished rental, singled out the thoroughness and honesty of a move-out clean; a third described four cleaners working through an apartment quickly and confirming every area needing attention before starting. Several reviewers say they've used the company for years on a recurring basis, biweekly or monthly, which speaks to consistency beyond a single good visit. Customers also name Thaisa Moro directly as personally doing the cleaning alongside her team.
One August 2025 Google review is a clear exception to the pattern: a customer says an appointment ran 20 minutes late, was then pushed back another hour and a half, and the crew never showed up or answered the phone. That's a real, credible complaint sitting alongside dozens of positive ones — worth asking about directly before booking, especially for a time-sensitive job like a move-out clean.
Before calling, it's worth confirming the company actually reaches your specific town — its own site and every dated review place it only in the inner Boston suburbs and Boston proper, not further out. The business is not yet BBB accredited, and its BBB file was only opened in March 2026 — though that reflects when it registered with BBB rather than how long it has actually operated.
For a straightforward apartment or house cleaning — standard, deep, move-in/move-out, or recurring — in the Melrose/Malden/Medford/Somerville/Everett/Boston corridor, this is a well-reviewed, established local operator. Confirm your address is within reach and ask what happens if a crew runs late.
