Mystic Fuel delivers heating oil, and a 2026 customer in Westerly, RI said that after another oil company failed to deliver before a holiday weekend, Mystic Fuel got oil to their home by 9:00 AM the morning after a 6:00–7:00 PM call. The company describes itself as family and locally owned, and its website names Ledyard, Groton, Waterford, Stonington, North Stonington, New London and West Mystic as its service area. It has 5 stars from 22 Google ratings. A 2026 customer who had run out of fuel said the owner himself showed up at 8pm, filled the tank and then checked that the furnace would light. A 2026 customer said they called early on a Monday morning with oil running low, and a delivery arrived in less than 2 hours. A 2026 customer who called before a snowstorm, low on oil, said the company worked with them to get oil the same day. In a 2025 review, a customer said Mystic Fuel was the only vendor to answer their call on a Sunday and delivered oil within an hour as promised; that 2025 customer said the driver, Kevin, got their heat back on. A 2025 customer said that the day after Christmas the furnace was fixed and the tank filled within hours. A 2024 customer who thought they had run out of oil, when it was actually a furnace problem, said the owner came out on a Saturday. That 2024 customer said the basement had flooded from a sump pump that stopped working by the time the owner arrived, and that he helped get the pump working and then referred a furnace company. A 2023 customer of at least 12 years said they called Kevin at 4pm with the oil almost empty and had the oil truck at the house by 5pm. A 2022 customer who needed an emergency delivery said other places could not come for days, but Mystic Fuel set up a refill the same day, and when the furnace would not restart, the company had someone out later that day to help.
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After experiencing extremely disappointing service from another oil company—who repeatedly offered excuses, were two days late, and still never delivered, with no guarantee it would arrive before a holiday weekend—I was left in a very stressful situation. I contacted Mystic Fuel around 6:00–7:00 PM. To my relief, they delivered oil to my home in Westerly, RI by 9:00 AM the very next morning. Mystic Fuel truly sets the standard for exceptional customer service. They understand the urgency and importance of timely oil delivery, especially before a holiday weekend. Kevin and Lenny were professional, communicative, and incredibly helpful throughout the entire process. Their responsiveness and commitment to the customer experience made all the difference. I am extremely grateful for their help and will absolutely be a Mystic Fuel customer going forward. Highly recommend!
Hands down best oil company out there. I called in a panic before this snowstorm coming and said I was low on oil and just nervous about if I’d have enough (being an adult is hard okay) and they worked with me to get oil same day. Truly best customer experience, so friendly and accommodating. Can’t recommend them enough.
Had an issue running out of fuel and the owner himself showed up at 8pm, filled my tank and then verified the furnace would light! Best service in town by far!
Mystic oil was incredibly kind, extremely responsive and delivered quickly. They are reliable, efficient and genuinely felt like they cared. Highly recommend!
Always friendly and efficient, with competitive pricing. Recently, I called early on a Monday morning after realizing our oil was running low. I said we would probably be okay until Tuesday, but they arrived in less than 2 hours of my phone call with a delivery! It’s a pleasure doing business with Mystic Fuel.
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1 change recorded — last scanned Oct 8, 2026.