National Builder, Inc. is a general contractor based at 107 Main St in Salem, NH, hired for custom home building, kitchen and bathroom remodeling, and home additions across New Hampshire and Massachusetts. The company's own site describes itself as "crafting excellence since 2009," though the Better Business Bureau lists this exact corporate entity as started in September 2023 — the earlier date may describe the owner's prior work under a different name rather than this company's own history.
On Google, the business carries a 4.8-star rating from 17 ratings, and the Better Business Bureau lists it at grade A+, though it is not a BBB Accredited Business. The clearest, most specific praise in the reviews is for bathroom remodeling: homeowners describe an outdated bathroom turned into a space they love, and one reviewer, writing in Spanish, singles out the new tile, glass, and shower floor work as flawless. Other reviews describe a home extension and a general renovation going smoothly, with the process explained clearly along the way.
A few things are worth asking about directly before booking. Several reviews attached to this Google listing don't read like construction feedback at all — one simply praises a "comfortable place" with "excellent cleanliness," and another, written in Indonesian, compliments a good "location," language that fits a restaurant or hotel review more than a remodeling job. One review's exact wording, about a new office space being "carefully planned and executed with precision," shows up twice — once as a three-star review and again, word for word, as a four-star review with a different date. None of that necessarily means the work described elsewhere isn't real, but it means the star average and review count on this listing should be treated with some caution. It's also worth asking directly how long the current company has actually been operating, since the "15 years" / "since 2009" claim on the site doesn't match the 2023 start date the Better Business Bureau has on file.
For a homeowner in the Salem, NH area planning a kitchen or bathroom remodel, National Builder is worth a conversation — but given the mixed signal in its online reviews, ask to see recent project photos, get a couple of direct references, and confirm the company's actual track record before signing anything.
