Ned Stevens Gutter Installation, operating locally as a division of Ned's Home out of Winchester, Massachusetts, is the Boston-area arm of a large private-equity-owned gutter cleaning and installation chain. In August 2025 KPMG Corporate Finance announced it had advised Ned Stevens, then a portfolio company of Incline Equity Partners, on its sale to AVALT Holding. The Winchester branch is a high-volume operation: HomeAdvisor shows a 4.3 average from 2,824 ratings and Best Pick Reports a 4.5 from 1,152, while the Better Business Bureau grades the local business D+ with 10 complaints on file.
When a visit goes well, customers describe a fast, low-friction process. Several 2025 and 2026 HomeAdvisor reviewers said they got a call within minutes of posting on Angi, were quoted from the project description, and had a two-person crew out the next day or within the week who cleaned up, then called afterward with inspection findings. In June and July 2026, Best Pick Reports customers praised a crew led by Kevin for cleaning old gutters, fixing loose sections, and reattaching downspouts, and another had the roof cleaned and a chimney cap added on a return trip. Roof moss removal, window cleaning, gutter repair, and full gutter replacement all show up alongside the core cleaning service.
The complaints are specific and repeat. Missed or vague scheduling comes up in a June 2026 one-star review, where a repair crew arrived more than a week late, removed some duct tape, left a backward installation unfixed, and charged anyway, and in undated accounts of a no-show that left gutters full of leaves for the winter. An April 2026 customer found a hang tag saying the work was done while the gutters were still full. Billing disputes are the other thread: a December 2023 reviewer was charged for three jobs that were never done, and two BBB reviewers describe being sent to collections, one for a $230 cleaning after only requesting a quote, the other for recurring visits after cancelling. A May 2026 customer said the leaf guards installed two years earlier were destroyed by snow and ice and had to be replaced once out of warranty. A 2024 reviewer also called the marketing a bit aggressive.
Safety history is on the record too: in December 2016, OSHA cited Ned Stevens Gutter Cleaning and General Contracting of Massachusetts for a repeat violation of fall-protection requirements, and OSHA's database lists inspections of the Massachusetts entities.
Ned's is a reasonable call for a homeowner who wants a routine gutter cleaning booked fast at a quoted price and is willing to check the work afterward. Confirm the appointment date in writing, decline any recurring-service plan you do not want, and inspect the gutters before paying.
