Ned Stevens Gutter Cleaning is a national gutter-service franchise operating out of Winchester, MA, doing recurring cleanings, repairs, gutter guard installs and add-on services like power washing and dryer-vent cleaning. Its Massachusetts HIC registration is verified active, and the volume of reviews is enormous, 752 since 2021, a 4.5★ average on both Google (1,670 ratings) and Best Pick Reports (1,152). But its BBB profile tells a different story: a D+ grade with 10 complaints on file, and the last six months alone show 17 negative reviews out of 70.
Most individual visits described in the reviews go fine and read the way you'd expect a routine seasonal service to read: a two-person crew shows up, clears the gutters, bags the debris, and cleans up before leaving. Reviewers name techs like Jose, Kevin and Isaac approvingly, and several are repeat, multi-year customers on an annual plan.
The trouble is a recurring pattern that shows up across many independent, unconnected reviewers rather than one unlucky account. Several describe being bombarded with unsolicited sales calls and texts after a single cleaning; one from 2025 counted more than 30 voicemails since August despite blocking every number. Another says crews showed up and performed work the customer never requested, then charged roughly $500 for it. A 2024 review, backed by the customer's own video from a second visit, alleges the crew faked cleaning the gutters twice, arcing water into the downspouts rather than actually clearing them, after a flyer-only first visit was caught the same way. A separate review describes two men leaning a ladder against the house and starting work with no contract, no appointment and nobody home, which the customer calls unethical and, in their words, trespassing. Others describe appointments rescheduled without notice despite assurances otherwise, gutter-guard installations that failed within two years, and confusion keeping two nearby addresses straight on the same account.
None of this erases the many straightforward, satisfied cleanings on file; most customers get exactly the routine service they paid for. But the concentration and specificity of the unauthorized-charge, unsolicited-sales, and falsified-completion complaints, corroborated in places with photos or video, is different in kind from an ordinary bad review, and it lines up with the D+ BBB grade rather than the 4.5★ platform average.
For simple, one-off gutter cleaning, most reviewers report a fine experience. Before signing up for a recurring plan or handing over a credit card, it's worth getting the cancellation and no-upsell terms in writing, and asking a neighbor or the crew directly to confirm the cleaning actually happened rather than relying on a door flyer.