New England Design & Construction

NEDC appealed to us because of the Design Build offering, and their excellent reputation for truly caring about their client’s needs, so much so they have a five year warranty on all their work. We selected them for our total renovation of a city condominium. NEDC’s communication fluidity between designers and the construction team made clear their understanding of each other’s language. They were clear about challenges from the start, and their combined knowledge about the space allows everyone to go into the project being smarter and more pragmatic. The communication with us, the client, and their adherence to a disciplined process was foundational to the success of the project. Once construction starts things happen in the field. There’s a reality that hits. The top designers in the world can’t predict field challenges, the ones that happen once you get into the space, ie, there’s a unique condition in a ceiling or wall, etc. So having an experienced and caring project manager, seamlessly working with the design team, one who respects the design process, enables the dialogue to continue throughout the project. My view is that a project is constantly in design phase, but it changes context once you are in the implementation/construction phase- that open dialogue between the project manager and design team is critical to the success of the construction, and the beauty of NEDC’s budgeting process is that communication time is built into their process, no extra charges for the time spent for their internal teams to talk to each other! The conversations between the design team and the construction team are critical to keeping things on track, that’s the other part of the NEDC process, their priority is it to be on budget and on time. No surprises. They accomplished that for us. I mean, that doesn’t just happen!

We just worked with NEDC on building a barn and we had a wonderful experience with them. Great attention to detail, responsive communication and a high quality of work. Looking forward to the next one with them.

NEDC completed remodeled our bathrooms about nine years ago, and they have held up great. But recently one of the rollers on the shower door broke. I contacted them just to see if they could identify the parts we neeeded and where to get them, but they went much further, finding the part and vendor in their records, working with the vendor to find a replacement, and had it sent to our house (at no cost). I was able to do the repair myself, but NEDC made it clear they would send someone to help if needed. It's a big relief to know that even after 10 years, as things age and wear out, we can go back to NEDC for help keeping things like new.

Working with New England Design and Construction has been an absolute pleasure! Whether we were collaborating on a Room to Dream volunteer project, referring them to our neighbors, or embarking on whole home redesigns together with our clients, their professionalism and dedication have always shone through. Their streamlined systems and processes make every project run smoothly, and each team member truly embodies the spirit of collaboration. The level of customer service is unparalleled, with a concierge-like approach that ensures every detail is attended to with the utmost care. We genuinely enjoy working with the NEDC team and appreciate their consistent excellence. They are, without a doubt, a top-notch design and construction firm that we are proud to partner with!

Super professional