New England Gutter Protection

Would not recommend NEGP for many reasons: - The initial job quality was terrible (see pictures), and I had to climb onto the roof myself to take the photos to have them come back and address it, which they did, but even after their revisit, it was still not a great job. I reached out again to follow-up on an assurance from the owner (Jim) that they would come out and make it right in the Summer, and despite me repeatedly contacting him over the past +2 months via phone, email, and text, I have been completely ghosted and he has not responded to any of my messages despite the texts being read. - The install team was disrespectful of the jobsite as I have found a lot of gutter screws around the property, and one morning they dumped an armful of half-empty Dunkin coffee cups into my recycling bin without my permission, the resulting mess meant I had to throw out a lot of the recycling that had been spilled on, and needed to hose out the bin itself to prevent it from reeking of stale coffee. I gave 2 stars instead of 1 because Jim WAS willing to work with me in the beginning to do some value engineering to pull levers to bring the cost down using different materials, but that was the only highlight of the whole process. Also, one of the few reviews of this company is a 5-star self-review by Jim Theophile himself which feels wildly inauthentic. Absolutely avoid these guys; go with someone else.

Disrespectful and unprofessional experience. I spoke with an employee to schedule a particular time for them to arrive at our house for a quote and they did not show up. We waited 40 minutes before leaving a voicemail and text. They also did not call or send any kind of message to indicate why they didn't come when scheduled. They finally responded more than a day later with an excuse but not an apology.

was professional in and out and complete

I was very satisfied with service the customer service was excellent, also help with other things as well

Team was professional, courteous, and surprisingly fast. New gutters look and work great! No maintenance needed and they included a nice detail at the top that makes them look a cut above the rest. Very pleased with the final outcome.